Sephora reviews

The pay is laughable, the schedule is all over the place (open, close, open, close, work 9 days straight, have ONE day off, work 4 days straight), Management is incredibly condescending, faux-supportive, and has delusions of Sephora's importance. Sephora rode out on a good high-horse years ago, truly giving employees respect, competitive pay, and a wealth of training, education, and gratis. from what I can tell, the company has seen a HUGE expansion in the last few years, but has been giving employees a song and dance about the economy so they don't have to give their employees raises. Sephora is still riding on the reputation that they built, but not all stores/markets are created equal. And about those trainings? Some of the "education" is just over-inflated swill. The people who really "believe" in Sephora really buy into this over glorified creams, but as for me, I take it with a grain of salt. Sephora is perfect for very young and impressionable people who really think working at Sephora will make them a Color Specialist, a Skincare Expert. Someone who doesn't know what they are worth, and is probably not worth much going into the job. Sephora is not for anyone with a true passion for really helping people, who knows what they are worth, or even what competitive pay is for this type of cosmetics/skincare base retail. It is a good way to get your foot in the door and get experience with the cosmetic industry. Just move on before you get bogged/down and sucked into the hype.

-SECRET SHOPS!!!!!!! CSE customer service evaluations at least 4 per month at the Sephora Inside JCPenney location I work at, I believe locations outside of JCPenney receive surveys instead. The CSE scores are taken way too seriously, even though they are just suppose to be learning/training tools. They store wants you to remember and perfom at least 20 different things for the customer as well as show them around the whole store. This means every customer that comes in, we have to constantly bug and check up on, and this actually annoys many customers, it doesn't help them. If a consultant receives a CSE score of less than 86 out of 101 or 85% they have to be put through embarassment by having it showed around to each coworker with comments written on it by the management as well as have their job is threatened by a stupid questionarre filled out by a stranger that is not trained to be a professional secret shopper.A completely unfair/unneccesary evaluation. - The management does not like giving time off if it is inconvenient for them or clashes with time that they want off. - Sephora Inside JCPenney locations don't redeem the birthday emails, or give out Sephora brand gift cards, only JCPenney location gift cards, and the store carries far less brands than an outside location. This pisses some customers off.