Sephora reviews

3.6

65% would recommend to a friend

(9,596 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.6 out of 5 stars, based on 9,596 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Mar 2, 2010

It's only ok

Recommend
CEO approval
Business Outlook

Pros

The training Sephora provides is amazing and generous. Sephora is always keeping up with what's new, so you are always aware of a new product launching.

Cons

Just because you love the beauty industry, doesn't mean you don't have to conform to basic retail life and some of us are just not cut that way. I care about providing knowledge to my client and getting them the right product, I don't care about sales goals and stupid survey scores. Don't you dare call in!! You could be spiking a fever and vomiting, but if you call in, the attitude you will get from the manager is rude and uncalled for. I understand that means management has to rearrange things because you won't be there to cover your zone, but seriously! We're human and sometimes things happen so we have to call out...how about a little understanding!!

2.0
Feb 19, 2010
Recommend
CEO approval
Business Outlook

Pros

If you love assisting others with color/makeup, skin, hair and body care, then of course Sephora is for you. If you have a chance to stay on with them, then learning about the various vendors' products is a plus too, not to mention gratis when you're full time. Sure you get gratis, but any client that comes in the store gets the same. If you're permanent at least you have the chance to get full size gratis as an employee, and if you're put through that vendor's training. But as seasonal, you get NO training and NO SOS.

Cons

I really thought that as a Seasonal employee I would be taken seriously. I wasn't even put through an orientation. Not to mention that managers did not communicate things clearly to everyone. It was as if they assumed you knew unless you asked. I was even asked to lie about why I was hired when upper management was doing a walkthrough, not once, but twice! I found it very odd that nobody was willing to take the short amount of time to explain the basic things needed to be known when you're a new employee. Some things one can figure out on their own, but even being "buddied up" didn't work out. The first day I was pretty much on my own because the other girl in my department was busy. I don't blame her, but I do blame management for not being more considerate. During my time as a seasonal employee, I was never late once, always clocked in on time, and never called in sick. I even took shift changes on short notice. I had multiple in-store clients give me plenty of compliments, but didn't make a difference one bit when it came time to potentially hire seasonal. I found out with 2 days notice when my last day would be. Not what I would call professional, but that's how Sephora is. I also found out they were hiring although they let go of all seasonal staff who had been at the store for 2 months. How much sense does that make? None. Would not recommend working at Sephora unless you really want to, but I am sure each location is different. I think corporate should make note that there are definitely some odd things going on when a seasonal employee is asked to lie about what they were hired for. Not even sure why. I just know if someone were to ask me, I wasn't going to lie. I don't believe in it, and I think some managers needed to do better in communicating and being part of a team. If Cast Members are expected to act a certain way, DICs and specialists should too.

2.0
Feb 11, 2010
Recommend
CEO approval
Business Outlook

Pros

If you are interested in working with multiple cosmetic companies under one roof without the restraints and hassles of comission, this could be a place for you.

Cons

The company grasps at straws to meet their sales goals and payroll percentages. The value of the employee has decreased since I started in 2007 and now is influenced only by the end dollar, not the client experience.

Viewing 9556 - 9558 of 9,596 Reviews

Glassdoor has 12,201 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.