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      Sears

      Is this your company?

      Sears reviews

      3.6

      49% would recommend to a friend

      (14,743 total reviews)
      avatar

      Edward S. Lampert

      49% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Sears has an employee rating of 3.6 out of 5 stars, based on 14,743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      15K reviews
      2.0
      Aug 18, 2013

      Great individuals, but inadequate governance or management.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loads of work/life balance, some really interesting and engaging associate resource groups.

      Cons

      The management structure is very decentralized and one finds each business unit doing 'their thing' and not working for the betterment of the organization as a whole. It's Lord of the Flies there. Very dysfunctional. Senior leaders know it's broken, but no one dare say so to the Chairman and CEO.

      3.0
      Aug 13, 2013

      This company allowed me to grow, but now has a gloomy future outlook.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoyed working my way up in this company. I learned a lot in my 3 years of experience with the company and I have made great connections throughout the district. There is a company wide social media site that allows all associates to reach out to each other for any questions they may come across. Also, Shop Your Way Rewards is a loyalty program that I can truly believe in.

      Cons

      The company is cutting costs in any way possible, which makes employees very nervous about losing their jobs/ hours. Many employees are overworked and burnt out due to this. Customers get extremely frustrated, finding cash registers that are closed, having to walk to opposite end of store just to check out. I often have customers complain that it took them so long to find an associate to help them on the salesfloor. Hardlines delivery, installation, and repairs is a complete mess due to the company using outside companies for all of this, also leading to angry customers who "will never shop Sears again".

      1.0
      Aug 10, 2013

      Former Refrigeration Appliance Technician

      Refrigeration appliance technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with a great group of technicians for the most part. Sears did give me my first real chance after technical school.

      Cons

      Long hours, no raises, employees constantly quitting, irate customers, 401k plans but no matching, disrespectful managers, have to do everyone's job as well as your own, long travel time to and from calls.

      Viewing 241 - 243 of 14,743 Reviews
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      ReviewsSears reviews

      Glassdoor has 15,423 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.