Sears reviews

3.5

47% would recommend to a friend

(14,740 total reviews)
avatar

Edward S. Lampert

48% approve of CEO

35% positive business outlook

Sears has an employee rating of 3.5 out of 5 stars, based on 14,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
3.0
Jul 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Sears is an Iconic American brand that has produced house hold goods that almost every American home has or has had. There is tremendous opportunity to turn this company around. There is a wealth of knowledge with passionate and dedicated employees.

Cons

Sears is stuck in the past, the technology gap is painful, they invested too little too late. Bringing this company into the 21st century is currently and will remain a huge hurdle to bring for many years to come. The company is fragmented and turnover is high. New leaders every 6 months with new directions. Everyone is eager to make a change that will impact the business immediately, but it took two decades for Sears to fall behind, it will take a long term strategy to pull all of it back into relevancy. The business has to make a fundamental change or it will fail. It feels like we are in survival mode, when we should be liquidating assets that not worth saving and instead of reviving the viable business units, Sears needs to invest in being creative and transforming itself. There is no point in trying to become Wal-Mart or Amazon, we are too late, we need to think 2 decades out and focus on what the next big retail shift is. More thank likely Sears will continue the vicious path of slowly bleeding money until they are forced to sell assets, business units, and brands.

1.0
Apr 19, 2016

Director

Recommend
CEO approval
Business Outlook

Pros

Many hard-working people with very long Sears tenure.

Cons

Horrible culture. Senior leaders stay only for their 2 year contract term. Poor leadership and business strategy.

3.0
Jun 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Sears was a really great experience for me. I loved my actual job; merchandising, helping people find what they need, resolving issues. Management was willing to work with my scheduling needs. Managers were always acknowledging my work. There were clear guides as to how the merchandise should be put on the floor. You get a lot of experience dealing with people.

Cons

The people are stretched too thin. They do not provide enough hours for the work that needs to be done, and so, the floor is never above 75% organized and folded and customers always complain that there is no on around to help, when really, there are only two people on the floor to cover several departments a piece. The management will simply walk around the store chatting rather than help us recover that extra 25% messiness. They jam the rewards program and credit card metrics down your throat to the point that it is unbearable. Management doesn't follow through with actually disciplining employees who are constantly late, being lazy on shift, disappearing, and putting things in the wrong place simply to put them away. You really have to pick through all the fixtures in the stockroom to find piece that are less broken/scratched up.

Viewing 19 - 21 of 14,740 Reviews

Glassdoor has 15,418 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.