Sears reviews

Poor company morale driven by an inexperienced CEO with nonexistent leadership skills and excessive turnover at the company leadership level.

Sales commissions are decreased for unforeseen pricing mistakes. General rule of thumb is Customer gets installed (not always satisfied initially), Sears gets paid, Installer gets paid, back office gets paid, Sales Rep gets screwed and not always paid. Reps are constantly disputing negative commission adjustments. In fact we are told to put in "buffers " on proposal/contract like inspections, permit codes to help defray negative adjustments. Sometimes a lower priced item is substituted but customer is not reimbursed. Some reps intentionally underprice a contract to get the sale thus increase their closing percentage to avoid being called in for performance reviews. (Knowing they won't be paid commissions- only a few are this crazy. ) Told I would be making a 150-200K+, I would be lucky to clear 30K due to lack & quality of leads. To be fair, no reps in office make 100K and only a few make 50k+. After my initial elation at company before difficult installs, I have not felt success after making a sale, only trepidation about will I get paid, will customer be handled properly. Will Sears live up to expectations as set in presentation without numerous threatening phone calls from irate homeowner.