Pros
Training program for appliance techs is decent. It prepares you for most of what you'll see in the field.
Cons
Direct manager abandoned me many times. He was either a lazy person with little respect for his technicians or management had him so busy he couldn't support me or other techs. Anyone who gets hired as a technician with Sears is expected to be 90% sales and 10% technician. No exceptions. Sell, sell, sell. In a nutshell, since department stores are a thing of the past and the main avenue of selling is through the internet, Sears decided to use the repair technicians as an "in your face" salesman. Instead of the customer coming to the store, a technician shows up at the door, enters the home and tries to sell the crap out of stuff. If the technician isn't able to force a sale down a customers throat, he or she will more than likely be reprimanded and hounded by the manager that they aren't doing their job. Fixing the appliance is the last thing on Sears' mind during a service call. As a matter of fact, you could be dispatched to work on an appliance that you know nothing about , that is OK because once you arrive in the home you can call Sears' help line and a "tech" sitting at a desk somewhere walks you through troubleshooting step by step to figure out why it doesn't work. After that you better sell some stuff or warranties or you will be in trouble with your manager.
