Sears reviews

3.6

49% would recommend to a friend

(14,741 total reviews)
avatar

Edward S. Lampert

49% approve of CEO

36% positive business outlook

Sears has an employee rating of 3.6 out of 5 stars, based on 14,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Jul 14, 2014
Recommend
CEO approval
Business Outlook

Pros

The employees were really great. There is also a monthly "Game On" competition that allows you to earn $2,500 a month if you can drive metrics. You can have pride selling Kenmore and Craftsman brands, customers really love their products. Payroll was not restricted, I felt like we were allotted enough hours to complete tasks and help customers (in most departments). The store manager training program in Chicago was extensive and comprehensive.

Cons

The pay is WAY below industry standards, no 401k match or annual raises. Customer service network is confusing and horrible. 100 different phone numbers (5 for installation, 5 for delivery, 5 for repair, 5 for appliances, 5 for lawn & garden, etc). You will find yourself apologizing to customers on behalf of the company A LOT. Wrong items delivered at wrong times to wrong addresses. 50% of your time will be spent chasing down issues for customers that you didn't cause. The stores are outdated, you will never receive new fixtures, carpet, registers, etc. no matter how bad your store looks. If you have a horrible, vengeful, incompetent DM like I did your life will be hell. Over 10 salaried managers left her district in a year, but she still has a job because the applicant pool for the company is anemic. If you don't feel comfortable driving metrics and alienating your associates because of it, then stay away.

1.0
Jul 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The learning and development department has good people. They have tried to change the company's culture in a positive way. However, what is taught in class is quickly devoured and ultimately expelled by the current culture. There have been numerous enumerations of culture change. None has endured.

Cons

Do a search of the worst companies to work for and you will most likely see Sears at the top of the rankings. The most recent (annual) internal company survey for our department was dismal in spite of the fact that the company makes a push to increase corporate engagement levels a few weeks prior to the survey. The overall employee engagement score was 30%, much lower than the average score for retailers in the United States with 39% of the respondents stating they were ‘actively disengaged’ and 27% were ‘disengaged’. Only 9% (including management) were ‘highly engaged’. I wished I had done my research prior to joining this company. All of the articles and reviews citing Sears among the worst to work for are true. Our team members are watched by Big Brother at all times, offered little to no benefits and paid poorly with no opportunity to advance in their wages (wage freeze). Turnover is among the highest in the industry. Upper management is, as a general rule, engaged in political infighting with each senior VP and senior directors back-stabbing one another in a gruesome manner. This behavior is then applauded and encouraged among their direct reports. What is a reprehensible act in most organizations is seen as passionate engagement and highly encouraged by senior management. Here are some figures from the 2014 survey: • Only 15% felt they were paid fairly for their contributions to the company (management and new employees +90 days were invited to participate). • 20% felt their current position was sufficient to increase changes for advancement. • 26% rarely think about leaving Sears to work somewhere else. • 18% feels favoritism (politics) is a concern in their work area. • 23% feels their performance has a significant impact on their pay.

2.0
Jul 7, 2014

Difficult

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the staff a the store level.

Cons

The company has not evolved is business operations since 1985.

Viewing 73 - 75 of 14,741 Reviews

Glassdoor has 15,419 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.