Sears reviews

If you're a new hire, you don't get very much training. The 8 hours of computer training does not do anything! Then you get thrown out on the floor with someone for a week MAX, often less (2-3 days). The managers are very rude to the new people, and get annoyed with them easily. Whether it's ringing up somebody, or your metrics. Sears management only care about metrics (but that's because corporate is so rough on them about numbers). I suggest to learn as mush as you possibly can with an experienced cashier, and ask them how they get their metrics. ASK QUESTIONS! Your job is not just cashing out customers, but maintaining your metrics. There are 3 BIG metrics cashiers are required to meet (well there are more, but these are the most important, and will determine the hours you receive). Each and every transaction has to be linked to a Shop Your Way rewards account, meaning 85% of your sales, must have either a phone number, email, or rewards card on that sale. If a customer is not a rewards member, you have to encourage them to sign up for the free program (what I usually do is if I do not find them by phone number, I just ask them for their email and sign them up without asking... it sucks, but its how I maintain my metrics, and get my managers to love me)... Another big metric is called "Base to Bonus" or B2B. What that is, is if an old member signed up to the rewards without an email, or simply unsubscribed from the horrible Sears, Craftsman, Shop Your Way, and K-Mart SPAM emails, you have to add their email to the profile or resubscribe them. A message will pop up on the CTT screen for the customer to either "SIGN UP AGAIN FOR PROMOTIONAL EMAILS" or "ADD YOUR EMAIL TO RECEIVE $10 IN SYW POINTS". For this metric, you have to be at 35%. Meaning, at least 35% of those messages have to be a yes for the customer to add their email. What I usually do is when I pull up their rewards profile, and see an email, I memorize it, so when I get the sign up for promotional emails message, I just hit yes on the customer pad, and retype that email. BAM, they're re subscribed, and your metrics are met. Another way, is if you don't see an email, continue on to the next screen, when it asks for the email, it yes on the CTT, and just simply ask "What's your email?" if they question, say "I need it to update your account" or tell them they'll get $10 in points... which honestly, I've never seen anyone get yet. If they don't have one after you hit yes, just hit enter on your keyboard to go on. The final and MOST IMPORTANT metric is CREDIT APPS. Sears corporate is so so so strict on getting credit apps. If managers do not have their store on goal, or above goal for the month in credit apps, corporate literally calls their personal phones and b*tches them out, and threatens their jobs...That's why they are so rough on cashiers about them, they're in fear for their jobs.. Sears offers 2 credit cards, a MasterCard, and a Store card. You have to encourage the customer to sign up to save them $15 (mastercard) or $10 (store card) off of their bill, when they put the sale on the card. It's hard getting credit apps, but really pays off. You get paid $2 each app, and trust me, it adds up quite a bit, when you stay on goal, or even exceed your goal. Each cashier has their own sales pitch, but when you first start out, follow the 4 no's, until you get your own.. Just the 4 no's will keep you at goal.. You have to ask EVERY CUSTOMER EACH TRANSACTION for a Sears card.. What I usually do, is after I convince them, I have them fill out both applications, the MasterCard, and the StoreCard. So if they get denied for the MC, I process the store as well to at least save them $10 (when approved of course). It's a great way to get 2 for the price of one, and help you exceed your metrics goal. I put the MC app in front of them.. Let them fill it out, then put the store card app on top of it and say "Here, fill this one out as well, this in case the MC doesn't go through, we'll try for the store card to save you $10." then process them. Good luck with your metrics. I enjoy working here, but I know it can be a lot for new people, but trust me, you get used to it.

- The company lacks vision, the upper management is driving this company to the ground. - negative quarter after negative quarter, this giant is going downhill really fast compare to it's competition Walmart and Target. - The HR people are really confused and lack proficiency.