Sears reviews

3.5

47% would recommend to a friend

(14,740 total reviews)
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Edward S. Lampert

48% approve of CEO

35% positive business outlook

Sears has an employee rating of 3.5 out of 5 stars, based on 14,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Apr 19, 2013

You take all the risk...

Recommend
CEO approval
Business Outlook

Pros

Great brand recognition. Good benefits. Flexible for days off.

Cons

Even if you are good at one call closes this job burns you out. You use your own car with minimal reimbursement. You will spend 15-20k a year on your car out of pocket. This includes gas, tolls, parking fees, maintenance. You will put 30-40k miles on your car in a year. You are only reimbursed 21 cents a mile. And only on the miles they want to pay you. You will only be reimbused for about half of the actual miles you drive. Then you can write off the rest but it does not replace what you spend. You also use your own cell phone. One call close. The leads are only preset - not pre-qualified. You will often get one-leggers and people in no position to make a purchase that same day. Also Sears is so over priced that it has to be a one call close. If customer has time to compare or do research most will not go with Sears. This system is a fine line between manipulation and persuasion. Nearly half of credit apps are rejects. You do not get paid for that. Even if you can gross 100k in a year you will only make about 60k after taxes and expenses. And thats working 60-70 hours a week. About a third of the time is spent driving. Most people only average 50k-60k gross. Only the managers and trainers are making more. Thats because they can cherry pick the leads so they do not run a lot of one-leggers and got to areas that are less likely to have credit rejects. I grossed 1.2m in business in one year. Average commission is 10%. After rejects and cancels I only got paid about 65k. Cancel rate is about 30%. Customers realize they over paid if they decide to get a comparison quote.

2.0
Jan 24, 2013
Recommend
CEO approval
Business Outlook

Pros

-great office location (downtown T.O) -employee discount (get a Sears credit card, collect Sears point, and with your 25% discount, you get a lot of stuff at ridiculously low price) -the new CEO actually cares about the company and his job -people under the director level are mostly fantastic people to work with

Cons

-too many chiefs, not enough Indians; way too many task creators and not enough of people to fulfill the tasks (do you seriously need that many directors and VPs? Take my team as an example, we have about 15 analysts and we have 3 directors and 2 VPs over us) -building on the first point, because there are so many chiefs, there's always gridlocks in decision making process, not a pleasant quality in the fast paced and cut-throat retail industry -the chiefs change their minds all the time, front line people are left confused and must execute decisions on short notice, causing poor execution -too much office politics, teams and departments work in silos, leading to to miscommunication, which leads to stupid mistakes that are avoidable -with a few rare exceptions, way too many mid-level managers get to where they are by sucking up and befriending the right people -most of the mid-level management is totally out of touch with the operations of DCs, stores and some even don't know how to run financial reports on the IT systems -anarchic IT system (most of these systems are older than myself), simple tasks can take hours -high turnover; old employees want to collect the package and peace out and young employees want to find another job and peace out -like to throw new hire into fire without properly training them first -and above all, when problem arises, people tend to point fingers at each other rather than stepping up and solving the problem

1.0
Feb 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Option to telecommute from home Project involving various technologies. Good job for entry level graduates Coworkers are nice Nice to have Sears name on you resume.

Cons

1) Pay is not good. Not even compatible to other companies in the market 2) There are no promotions based on performance but rather how swiftly you can butter your boss 3) No praise or good work or projects done 4) Online business unit is terrible.There is no work life balance at all . You will be working 24/7 without any raise or appreciations.

Viewing 40 - 42 of 14,740 Reviews

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