Santander reviews

3.8

71% would recommend to a friend

(8,372 total reviews)
avatar

Héctor Grisi

87% approve of CEO

58% positive business outlook

Santander has an employee rating of 3.8 out of 5 stars, based on 8,372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Santander employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Jun 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I enjoy the people I work with on an every day basis. The branch staff in the district make it feel very much like belonging to a club.

Cons

Poorly organized and unhelpful departments, every inter-departmental communication feels like a battle. Management has no clear direction. Policies are outdate and nearly impossible to decode yet everyone will expect you to be an expert and have memorized the policy database. Often a call to the support desk ends up with unknowledgeable employees reading obtusely written policy PDFs or just referring the policy number before just hanging up. No advancement, positions filled internally by pre-decision. Slow and unstable banking software that has employees sometimes unable to complete basic transactions

2.0
May 27, 2016

Branch Manager 3

Recommend
CEO approval
Business Outlook

Pros

Competitive products and some talented colleagues. Good footprint. Overall everyone is pretty nice, they just feel the pressure rolling down hill.

Cons

The career patting is all for show. The attrition is off of the charts for a reason. People can't see a future and the incentive plan is a profit and loss system directly from Citizens Bank along with the staff who created it. That relates back to career. All senior positions are from friends of friends from other banks (Citizens, JP Morgan, Bank of America) the branches and business bankers are the face of the bank, literally the most talented people are sprinting to the doors! Of course they will fill the positions with new people that will have to go through training and build a pipeline so there will be a lot of less production in the year over year revenue.

3.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work if you want to learn about financial products and retail banking. Training is on-going due to the ever changing landscape of financial services. You will meet and get to know many different types of consumers and you'll quickly become a part of the local society.

Cons

Slow internal progression process. There's a huge lack of diversity on a senior level. Your ideas and creative thinking will not be valued here. Too many gamers focussing on results instead ethics. Working with money makes you a target for fraudsters externally and internally. Santander do not trust their employees, even when they do a good job. Expect heavy audits and sting operations to see how you operate ethically. On the work front, you are micro-managed. Most employees, hardly take their lunch breaks due to the job threats and demands. Any additional hours are not paid as overtime. The pay here for what you do, is poor. In-house job satisfaction questionnaires are supposed to be anonymous, but staff are told that they can be identified. In my experience, trust was a major issue. Plenty of press around managers and senior staff plotting and stealing from customers. You need to keep your whits sharp.

Viewing 241 - 243 of 8,372 Reviews

Glassdoor has 24,683 Santander reviews submitted anonymously by Santander employees. Read employee reviews and ratings on Glassdoor to decide if Santander is right for you.