Unclear and frustrating policies - Universal Banker Santander Employee Review

2.0
Jun 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I enjoy the people I work with on an every day basis. The branch staff in the district make it feel very much like belonging to a club.

Cons

Poorly organized and unhelpful departments, every inter-departmental communication feels like a battle. Management has no clear direction. Policies are outdate and nearly impossible to decode yet everyone will expect you to be an expert and have memorized the policy database. Often a call to the support desk ends up with unknowledgeable employees reading obtusely written policy PDFs or just referring the policy number before just hanging up. No advancement, positions filled internally by pre-decision. Slow and unstable banking software that has employees sometimes unable to complete basic transactions

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5.0
Jun 20, 2026
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CEO approval
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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