Robert Walters reviews

3.7

75% would recommend to a friend

(2,294 total reviews)
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Toby Fowlston

82% approve of CEO

56% positive business outlook

Robert Walters has an employee rating of 3.7 out of 5 stars, based on 2,294 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Robert Walters employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Oct 11, 2013

Tokyo office- awful place to work- avoid!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of candidates and clients. Great place if you are new to recruitment- and a graduate. If you make alot of money you'll be a Manager in a year at least. International environment and chance to move abroad with career. Great place as a Manager- you'll make lots of money.

Cons

You will be allocated what Walters wants you to recruit for- and usually one of these will be a tricky customer or a PSL where you just get a JD and can't meet the Line Manager. Very long hours- expect to be working til midnight Monday to Friday, weekends etc. One Saturday night I passed the office and the lights were on at 10pm. Expect to be working til midnight towards year end. There is Management everywhere, and they want their company cars and need paid- you'll be treated like a naughty child most of the time and be told off non-stop. if you are not on the phone the team PA will join in and bully you too to get on the phone. Not a place for experienced consultants- if a graduate outperforms an experienced member of staff they will use this as an example and say 'look at this'. They don't value experience at all and see experienced Consultants as expensive and costly. A bit like 'Mad Men' the Tokyo office is very male, chauvanistic and is a bit 1960's- lots of comments about weekend conquests etc. If you are an expat forget any help or assistance to do anything- you'll have to do it all yourself, which, if you don't speak Japanese, is your worst nightmare. You've got to be very careful what you say- everything has a double edged meaning here. Very aggressive environment- mainly graduates who've taught in English schools, being rude and aggressive to one another all day. U'd join Walters to get a big PSL and candidates- you'll get that anywhere in Tokyo as there are so few recruiters. Management are very young- you can be an Associate Director at 28- which just doesnt make sense in any other recruitment firm. You are forced to go out and drink even when you don't want to. Women can get away with it but men can't.

1.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

・first advice from your co-worker "DO NOT trust anybody" ・always kept busy working environment - no time to take a rest ・lots of companies events - and gossips are around everywhere

Cons

・strong micromanagement This is a scam company! Strongly high turnover rate. About 10 to 20 new employees are recruited every month, and only 1 or 2 will stay after 3 months. If you do not survive, you will be fired instantly. - Yes, the company think you are a robot. I highly disrecommend!

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Robert Walters Response
7y
Thank you for taking the time to share your feedback. We’re very concerned about the issues you’ve raised and are keen to investigate further. Therefore, I’d appreciate it if you could contact me for a confidential conversation at jeremy.sampson@robertwalters.co.jp Many thanks, Jeremy Sampson - Managing Director, Japan & Korea
1.0
Jan 2, 2018

Shipwreck

Recommend
CEO approval
Business Outlook

Pros

Centrally located, local biscuits in the pantry, good annual leave days

Cons

Peanut quarterly bonuses in which you have to pay the employer portion of the CPF, peanuts annual increment. Top management is blind as to what is happening on the ground thus the high attrition last year, lots of people abandoning ship - from junior to senior people. Some managers are stingy with the increments and bonuses they give as they think of themselves. Loud and aggressive female bosses who have obviously overstayed in the company and think they are too good, definitely not a humble bunch of people. There is no person in the top management who has a "mentoring" capacity as they are self-centred, egotistical people. You don't have mentors (other than your direct managers) of a cross-functional perspective to learn more from. It's a place where you are on your own, live or die. It's all about numbers and targets with lack of support from top management. Some managers/directors are also lazy when it comes to walking the talk, being involved in BD for the team. It's so bad that there are teams that are left with only 1 or 2 headcounts from 6 or 8 people. You are favoured if you are white.

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Robert Walters Response
8y
Thank you for taking the time to leave a review. I’m so sorry to hear that you didn’t feel supported while you were working with us. Training and development is a big priority for us and our South East Asia-wide training programme aims to focus on specific learning and development areas throughout an employee’s career journey. There are many examples of people who have felt well supported during their career progression and many stay with us and are promoted from within, however in your case we appear to have missed the mark. I will absolutely continue to work with the management team to try to ensure we are supporting and developing our people wherever we can. We also have internal channels like appraisals, confidential suggestion boxes and weekly one on ones with managers for our people to raise any areas where they may require additional support. Additionally, there is a clear grievance procedure which is communicated to employees so they can reach out to HR if they feel that they need to be heard. All managers are appraised and over 90% have been promoted from within. Treating others fairly and with respect are critically important to our business. Working as a recruiter is a sales role so numbers and targets are part of the job. We know it’s not for everyone so this is something we try to make clear at interview stage. Our employee base is largely locally sourced and when looking at promotions over the past few years there is no doubt that people who are performing consistently have progressed, regardless of where they are from. Our people are the most important part of our business. We have many employees who are very proud of our company and what it represents, however for those who did not have a positive experience we would very much welcome the opportunity for a constructive conversation to understand where we can do better. Please feel free to contact me at SEA.HR@Robertwalters.com – Tricia Tan, HR Director – South East Asia. Thank you once again for your feedback.
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