River Island reviews

3.5

56% would recommend to a friend

(2,964 total reviews)

Ben Lewis

64% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.5 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
May 11, 2013

Poor, poor, poor

Recommend
CEO approval
Business Outlook

Pros

Free top and bottoms. Discount of 30% after 4 weeks. Easy to get a job. Nice clothes & rotation of stock.

Cons

Was verbally offered permanent contract, this conceded to temp when it came to signing. They said "they'd run out of paper contracts but I'd sign one later." Poor training - 10 hour induction day just said they assumed all staff were going to steal. I learnt NOTHING about actually working. Just got told how disciplined I'd be and how brilliant the brand was. Not once did I work hours I was offered initally but worked triple the max hours I stated on my application form. They did not ask me if I was ok with this and got irate when I said I couldn't work a shift because I was at school! Managers will follow different rules, i.e. one will say they need to check all returns, but another will get shirty with you every time you radio for them to come check it for you. Holiday requests denied 95% of the time. No H&S, they signed it off on my behalf when I asked for it and said "they'd do it later" - never did. Don't listen to your availability. When it came to the end of my contract, not one manager said a word to me. I simply wasn't on the rota for the next week despite being offered a permanent job which I had accepted and that my temp contract "was a mistake." Got my P45 through the post 4 days after my last shift. Entire dept of temp staff laid off without a word, we had to set up for a recruitment event for new candidates as well!

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River Island Response
11y
Thank you for your review and it is a shame that you did not enjoy your time with River Island.
2.0
Apr 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Brand Good discounts That's it really

Cons

RUBBISH PAY!!! Politics and backbiting especially in flagship stores Get treated like crap by most managers End up doing crazy hours Lack of support High employee and management turnover

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River Island Response
11y
Thank you for your review and comments.
5.0
Mar 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Staff Discount - Very competitive, Quality of product- Very confident in selling the brand, but always room for improvement Excellent support network between stores and upper levels - There is always someone to call at any hour to gain advice or just to calm your frayed nerves in a random situation Excellent structure across all areas of the Company - Everyone and everything has a role and an objective very clearly laid out, of course there are situations where a deviation my be necessary, but always with the customer in mind Opportunities for employees - 'Stepping Up' is prevalent and many management members are proof of this from starting as a Level 1 Sales Advisor, gaining experience and knowledge and having the option of moving ahead through the ranks to be a Store Manager and above.

Cons

Open on St Stephen's Day...So long Christmas... The discount should be limitless, if only for Management who work 5 days a week and are the ultimate face of the Brand More Training on the fundamentals of Fashion Retailing - Merchandising, Looks, Outfit Building especially for those lacking confidence when first entering the 'River'

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River Island Response
11y
Thank you so much for your review on your time at River Island.
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