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      River Island

      Engaged Employer

      River Island reviews

      3.6

      58% would recommend to a friend

      (2,970 total reviews)

      Ben Lewis

      66% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      River Island has an employee rating of 3.6 out of 5 stars, based on 2,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      3K reviews
      5.0
      Jul 9, 2014

      It was a great experience , challenging but really fun!

      Customer sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      My River Island Family were a great bunch! Always came into work with smiles on their face & even at the busiest times still managed to work well together! The 30% discount! Free uniform! Not the longest hours of work and is a very flexible company!

      Cons

      TBH there is not one bad thing i can say about the company itself, everyone i spoke to before i started had something to say about the company and that it was the worst company to work for ect but my time at river island was a good experience , the only thing i didn't like was was christmas eve... i ended up staying all the way through till christmas day till 1.30 in the morning!

      avatar
      River Island Response
      10y
      We're glad you enjoyed your time with us. Thanks for taking the time to submit a review, we'll take your feedback on board.
      4.0
      Jul 4, 2014

      Overall good experience of working at River Island but there are many things I would change

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The discount offered was a pro and I think that the pay was fair. The hours I was allowed to do (8/9 as I am a student) was a pro as I could could have a job and work on my studies. But also, overtime was always offered in school holidays which was a pro. I was allowed to transfer between stores which helped me keep my job.

      Cons

      Managers being somewhat incapable of running the store in some instances. Different rules/regulations for them and for the low level staff. Also the face that favoritism clouded their judgement. For example, I worked at the company for 4 years and was still treated like I was a fairly new member of staff in some instances e.g. no responsibility or trust given. HR was a nightmare basically, there was no structure to what they did e.g. if managers/level 2 staff left, they replaced them with people who had been working at the company for a couple of months (this happened at least 3 times towards to end of my employment) which led onto further problems of them running the store.

      avatar
      River Island Response
      10y
      Thanks for your feedback, we'll take it on board.
      1.0
      Jul 1, 2014

      Management issues

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There can be strong connections between some of my managers. In a work place the main thing that i look at is that everyone actually gets along with each other and that we're like a family rather than people competing and looking down at each other

      Cons

      One of the challenges which i had to face was talking back to management, reason being is; management on the top end, such as deputy managers they mainly look down at you as just a worker, if they were to act a bit more friendly towards us I'm sure that we'd not only increase our productivity but the attitude towards customers would change along with it. Working environment affects the way we behave, so if we are treated respectfully i believe we'd be able to give better service.

      avatar
      River Island Response
      10y
      Thanks for your feedback, we'll take it on board.
      Viewing 2893 - 2895 of 2,970 Reviews
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      ReviewsRiver Island reviews

      Glassdoor has 3,211 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.