River Island reviews

3.6

58% would recommend to a friend

(2,971 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jan 2, 2015

Would not recommend at the bottom level at all.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount on clothing. 50% off children's clothing but this may have changed since.

Cons

Managers did not handle stress very well, not very flexible or supportive.

avatar
River Island Response
10y
Thanks for your feedback, we'll take it on board.
3.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

people working there are really young, you will probably make some friends there. uniforms (aka free clothes) were given by your own choice on a budget

Cons

Minimum hourly rate the managers always miscount your hours, i dont know whether they did it on purpose or by mistake, as it did not only happen to me, my co-workers also faced the same problem. they gave up working for more hours and stuck on their original schedule. And then HR dept are not really helpful about you being underpaid. High turnover rate, the most experienced person in the store may only have worked for 2 years only.

avatar
River Island Response
10y
Thanks for your feedback, we'll take it on board.
1.0
Dec 2, 2014
Recommend
CEO approval
Business Outlook

Pros

free uniform (but only at every 3 months)

Cons

Poor hours - either work more than contracted hours or they just give your hours away to "favourites" uniform - gets chosen by managers, only allowed to have a uniform that costs £60 every 3 months - expected to buy new uniform if needed management - very poor, harsh and clearly had favourites, managers bullying staff, managers making you do meaningless non-work related stuff such as ordering mcdonalds!! work rules - unclear, some rules for some but those who were favourites got away with everything - Managers never played by the rules pay - sometimes underpaid and late, holiday pay never paid unless chased up holiday - always refused for ridiclous reasons yet favourites got holiday whenever, holidays needed to be "booked" in advance of 3-4 months (but could take the holiday off of you whenever they felt like it), Holiday was rare! Penalties - penalties given to you for ridiclous reasons such as being in the shop (on your day off or after your shift!) and not being allowed on your phone bag searches - random bag searches whenever they fewlt like it, would give you penalties if your phone was on or if you had loose change or spare clothes in your bag (would not listen to you as to why you had them)

avatar
River Island Response
10y
We're sorry you felt this way. Thanks for your feedback.
Viewing 2854 - 2856 of 2,971 Reviews

Glassdoor has 3,212 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.