River Island reviews

3.6

58% would recommend to a friend

(2,971 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jun 11, 2015

Great High St retailer.

Recommend
CEO approval
Business Outlook

Pros

If you like working in a fast paced environment with great shop fit , fab clothes & good people this company is for you. Salary is ok ( needs looking at for junior managers ) discount is amazing as you get 50% off. 28 days holiday . Company has really started listening to employee feedback which is good to see. Good money spent on shop fit & equipment . Stores look amazing !!!

Cons

Salary could be better. No annual wage review. Not looked at unless you progress so no option to increase salary in line with cost of living if you're happy in current role. Company expectations are not realistic given resources sometimes . Quite controlling when it comes to how you assess your floors. Poor company sick pay .

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River Island Response
11y
Thank you for your review and comments and your support and commitment :)
2.0
Jun 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Get to meet great people; both staff and customers staff discount uniform allowance on stock They will match £ for £ fundraising for charity

Cons

Contract hours are often less than you end up working and only get paid holiday for contracted hours. Holidays must be booked at the beginning of the year Often asked to 'step up' into more senior roles but don't get any rewards or recognition for doing so Manager training is minimal and so junior managers only learn the style of manager they are under Managers are often young and lack experience and/or professionalism Pay isn't great Staff discount is capped Always under pressure to push store orders Worked in a couple of stores and organisation is always lacking. Rotas constantly being changed and only put up at the end of he week for he following week. Rather than spend time training newer staff members, people who have more experience and knowledge carry the burden of lots of tasks for the same wage. A mindset that the customer "is at it" for wanting to return faulty items.

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River Island Response
10y
We're sorry you felt this way. Thanks for your review on River Island.
1.0
Jun 3, 2015

Sales assistant

Recommend
CEO approval
Business Outlook

Pros

Getting to know the latest trends and staff discount are okay

Cons

Management are always changing, getting paid the minimum wage for a lot of hard labour. Hardly any hours given and not a lot of care towards their staff

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River Island Response
10y
We're sorry you felt this way. Thanks for your review on River Island.
Viewing 2836 - 2838 of 2,971 Reviews

Glassdoor has 3,212 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.