Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,958 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Sep 13, 2008

We are The Ritz-Carlton, NOT Marriott

Manager

Recommend

CEO approval

Business Outlook

Pros

Seeing celebrities, meeting people from all walks of life. the wow factor with friends, and ability to stay for discounted rates.

Cons

Work, Work Work.. the need to be available 24 hrs a day every day. Not dealing with people who think. There are FAR too many corporate initiatives that come down the pipe and are removing leaders and employees form the daily operation and guests. there is also a big issue with putting the cart before the horse so to speak... Starting something when it hasn't been thought through and not fully ready. There is also a lack of opportunity in operations for acknowledgement, as well as office space. Also the conservative nature of dress. Trendy should not be in but there need be more consistency.

2.0

Sep 7, 2008

never again

Spa

Recommend

CEO approval

Business Outlook

Pros

For your resume as work history, to learn exceptional guest service skills. To learn what NOT to do as a manager.

Cons

Poor leadership, low salaries, lack of opportunity for promotion to leadership within the same property. Ridiculous expectations of availability for very little recognition and mim. salary.

2.0

Aug 20, 2008

To Ritz or not to Ritz

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits for non management jobs. Great employee discounts on rooms/ travel! Employees are treated with respect and there is long longevity at the company. The Ritz-Carlton staff are often the best in the industry and really love where they work. This clearly emulates in their job. The hotels are truly amazing and something you could be very proud of! The benefits including health and perks are fantastic! All in all the Ritz has a long history of excellance and it a fabulous brand to represnt. If you are seasoned in your career this is a wonderful place for you!

Cons

Salaries are very inconsistent based on sneior leadership. There is no consistency within the company. In general the guidance teams at all the properties are also very secretive and you can not trust them... anything you tell a guidance team member will ultimately spread throughout the hotel like fire. The Ritz-Carlton is there to protect it's assets and take care of it's guests...often at the expense of management. Although you are said to be an important asset...you are not treated that way. Non management positions DO get better treatment and recognition. Salaries at the Ritz are lower than the comp set for mud management.

Viewing 2953 - 2955 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

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Sound & Light Technician (Shipboard)

Estados Unidos

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