Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 305 reviews)); "This job offered great pay and was straightforward." ((in 147 reviews)); "Excellent Training and knowledge of customer service" ((in 75 reviews)); "working with great people and teams in a environment with rich company culture." ((in 54 reviews)); "Great leaders and coworkers." ((in 52 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 131 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jul 25, 2013

Horrible!! Bad Management..

Esthetician

Recommend

CEO approval

Business Outlook

Pros

The Ritz Carlton name looks good on your résumé. But that's about it.

Cons

Politics.. Bad food .. Poor Management

2.0

Jul 12, 2013

Leadership is causing low morale among employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful location Travel discounts Decent benefits

Cons

New leadership has not connected with hourly (line) staff. Changes are made and then re-changed with very little notice to employees. The new owners are treating the hotel like a private playground, making changes on a whim. Existing employees are being passed over for promotions because a leader wants to bring in new people without actually evaluating the existing employees. All of this has caused employee morale to deteriorate quickly since the first of the year.

1.0

Jun 10, 2013

Be Prepared To Be Married To Your Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most of your money is made in cash tips, which you can easily hide from the IRS; They clean your uniforms and feed you well; Cheap rates at any Marriott brand hotel in the world (29 bucks and up per night).

Cons

Long, lousy hours, including nights, weekends, and holidays; Very demanding supervisors; Never knowing how much money you'll make in a given day-some days less than 50 bucks-some days over $300. Working at the Ritz, just like any other hotel/hospitality industry job sucks. Your best bet would be to only work there part time, and suck up the benefits while preparing yourself for a real career.

Viewing 118 - 120 of 2,960 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Estados Unidos

View job

Server Assistant (Shipboard)