Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 305 reviews)); "This job offered great pay and was straightforward." ((in 147 reviews)); "Excellent Training and knowledge of customer service" ((in 75 reviews)); "working with great people and teams in a environment with rich company culture." ((in 54 reviews)); "Great leaders and coworkers." ((in 52 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 131 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Dec 13, 2012

Great locations, beautiful properties but not so much for management.

Spa

Recommend

CEO approval

Business Outlook

Pros

Made it through the recession because of wealthy people. Business groups fell off but are now coming back. Good environment esthetically to work in. Hours are very good, can practically choose which days and times to work.

Cons

Management, Management, MANAGEMENT!!! Need I say more. They need training on how NOT to treat people badly, how not to PLAY favorites, how to COMMUNICATE CLEARLY AND PRECISELY. Communication is horrible between team members and other departments. Lots of secrets and withholding of information. LOts of gossip. The worst personality always get promoted based on the persons ability to LIE, CHEAT, AND SLEEP HIS/HER way to the top. Pay could be a lot better.

4.0

Sep 21, 2012

It will do

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

The company offers a lot of training to its employees and lays out what is expected. Follow their procedures and policies and everything else is pretty much a given.

Cons

A lot of red tape. As a company, their standards and polices are detailed and high-- it proves frustrating when those who are hired there do not mirror said standards. Such a dichotomy causes quite the confusion.

5.0

Sep 5, 2012

Amazing!

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Extremely well company, they take care of their employees.

Cons

Wages are not as much as expected from such a prestigious hotel.

Viewing 121 - 123 of 2,960 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

United States

View job

Server Assistant (Shipboard)