Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 305 reviews)); "This job offered great pay and was straightforward." ((in 147 reviews)); "Excellent Training and knowledge of customer service" ((in 75 reviews)); "working with great people and teams in a environment with rich company culture." ((in 54 reviews)); "Great leaders and coworkers." ((in 52 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 131 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jul 28, 2014

Great in the beginning...the longer you stay..the worse it became

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The other employees are very friendly and you get free lunch during your 1/2 hour break

Cons

Management are unreceptive when you go to them for help. Going through the "chain of command" is useless and the open door policy means nothing if there isn't anyone there. If they want you gone, they will turn their backs on you when you go to them for help

3.0

Jul 5, 2014

Good job to have

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Weekly pay is fantastic. Also, the heavy discounts are a great perk to have! Especially if you work in the spa

Cons

There's definitely a food chain when it comes to how others are treated. Jobs such as management, security, and front desk are treated like gold while others (housekeeping, spa valet, and laundry) are treated like dirt.

1.0

Aug 15, 2013

Slaves serving ladies and gentlemen.

Guest services

Recommend

CEO approval

Business Outlook

Pros

Looks great on resume if you are in hospitality industry or customer service. Great tips if you are working hourly tip jobs.

Cons

No diversity (prefers caucasians) If you're good looking or pretty you got the job. Intelligence or degree does not matter as long as you look good and have good body. Poor.. I mean really poor management. Managers don't do anything but check female employees out and verbally harrase them. No work and personal life balance (married to your job) Scheduling sucks real bad. Have done back to back for a week. No support from management. Favortism Only promotes the people they hang at the bar with. Management and male employees degrade female employees and disrespects them. Guest treats associates like slaves. Does not live by the "credo" card.

Viewing 115 - 117 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Estados Unidos

View job

Server Assistant (Shipboard)