Slaves serving ladies and gentlemen. - Guest Services Ritz-Carlton Employee Review

1.0
Aug 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Looks great on resume if you are in hospitality industry or customer service. Great tips if you are working hourly tip jobs.

Cons

No diversity (prefers caucasians) If you're good looking or pretty you got the job. Intelligence or degree does not matter as long as you look good and have good body. Poor.. I mean really poor management. Managers don't do anything but check female employees out and verbally harrase them. No work and personal life balance (married to your job) Scheduling sucks real bad. Have done back to back for a week. No support from management. Favortism Only promotes the people they hang at the bar with. Management and male employees degrade female employees and disrespects them. Guest treats associates like slaves. Does not live by the "credo" card.

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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