Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 305 reviews)); "This job offered great pay and was straightforward." ((in 147 reviews)); "Excellent Training and knowledge of customer service" ((in 75 reviews)); "working with great people and teams in a environment with rich company culture." ((in 54 reviews)); "Great leaders and coworkers." ((in 52 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 131 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Dec 30, 2014

The company was fun to work for at times, and at others it was not. It all had to do with the people

Food runner

Recommend

CEO approval

Business Outlook

Pros

The benefits, and wages where higher than comparable positions.

Cons

The high turnover rate. Getting a promotion is more about who you know, than your value to the company

5.0

Nov 12, 2014

Great experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Awesome company to work for, great experience and amazing commitment to quality displayed by most of the employees Beautiful locations and buildings, but most important, great people Most of the customers like the product and love their services, it is a real pleasure working in such a nice environment Training in some properties is great, it all depends of the leader you have

Cons

Some properties need help on staffing correctly to provide the service expected by customers As in many other companies there are some team members that are not commitment with a win win for everyone and they only look for themselves and what they can get out of the company without giving back, a bit lack of commitment, but is not the case of every hotel.

4.0

Oct 20, 2014

Purchasing supervisor

Recommend

CEO approval

Business Outlook

Pros

Good environment, competitive salaries, good benefits

Cons

The same like a lot of companies in US, the hardworking people is no so appreciated , lazy people sometimes is awarded as employee of the month

Viewing 112 - 114 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Concierge (Shipboard)

United States

View job