Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "This job offered great pay and was straightforward." ((in 153 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great leaders and coworkers." ((in 49 reviews)); "Great company culture from Marriott and good HR." ((in 42 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 132 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 88 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 64 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jul 29, 2019

The Ritz-Carlton, St. Louis

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful surroundings. The guests, for the most part, are lovely and great to know. Complimentary food and beverage during a shift. Complimentary parking. Some really great employees who are hardworking, authentic and not caught up in the drama.

Cons

Very poor culture. Departments work in silos with zero collaboration. Crossover teamwork, leadership, opinions or ideas are taken as a threat instead of welcomed and entertained. Some of the most unprofessional and rude employees reside in human resources - of all places. There are double standards galore and age discrimination taking place. The problems are not with the individual contributors (the worker-bees who do everything) but with supervisors and management. Such a shame.

1.0

Nov 2, 2017

If the Ritz were a person Sarasota would be the armpit.

Loss prevention

Recommend

CEO approval

Business Outlook

Pros

pay and benefits are okay. Vacation time is good IF you get it. Since the time you earn is "un-vested" , if you leave in the year your earning it you don't get paid for it.

Cons

about everything else. Run by immature narcissists. Don't count on any time to yourself, the Supervisor I had was contently calling or texting me on my day off, volunteering me for OT without seeing if I could even work, changing my shift and days off without caring if I had plans and without asking. HE , however, you could never reach on his day off and contently volunteered for additional shifts, then deciding at the last minute he didn't want to work, sticking someone else with his shifts. The Director would constantly cover up his mistakes and refuse to take any action against him. Talks a good game with culture and values while having none.

1.0

Apr 15, 2017

Terrible Company to Work For

Cook ii

Recommend

CEO approval

Business Outlook

Pros

None whatsoever. While the service industry in general sucks, the Ritz Carlton/Marriott sucks even more. Stay as far away as you can from this industry and company. You would be better off flipping burgers at McDonalds.

Cons

Long irregular hours, low pay, nasty and demanding supervisors, back stabbing co-workers who get rewarded by management for being rats/snitches, no personal life, health care plan is terrible-it's like having no health coverage at all. Incredible turnover rate-if you last more than 6 months it's a miracle. And those are the positives of this company.

Viewing 7 - 9 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

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Suite Ambassador (Shipboard)

Estados Unidos

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