Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Fun! Good pay and hours" ((in 152 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 49 reviews)); "Great company culture from Marriott and good HR." ((in 46 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 185 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 94 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 64 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Skip to content Skip to footer

Notifications

Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jun 24, 2018

Save yourself and work somewhere elseZ

Server

Recommend

CEO approval

Business Outlook

Pros

Good hotel discounts, looks good on resume, decent benefits

Cons

Im a server at the beach club. I’m forced to do manual labor not included in my job title. You have to clear and reset the beach every morning which is basically a CrossFit workout for 8 dollars an hour at 8am. I’ve had to clear the beach in lightning and thunder on multiple occasions, management simply didn’t bat an eye at it. Inconsistent seasonal money, feast or famine, lazy management. Employee Promises are not met and the credo is never upheld. Service values are only commutes to when it’s convenient for management, Employees are not appreciated. Managers sit in the office all day at the beach club. Employee food has made me sick multiple times and you have to pay 2.50 for really terrible quality food that’s just leftovers from the kitchen and banquets. First person resolution is just a way for managers to not manage. Don’t drink the kool-aid. This place is a trap.

1.0

Oct 24, 2017

Crappy work ethics

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

They were nice to my face

Cons

When a company like the Ritz Carlton calls you for a second interview and your driving an hour the least they can do is call you and tell you why they didn't hire you

1.0

Feb 19, 2010

Working at The Ritz-Carlton is not what you think it is.

Human resources

Recommend

CEO approval

Business Outlook

Pros

It's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

Cons

On the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

Viewing 4 - 6 of 2,958 Reviews

Top companies for "Compensation and Benefits" near you

IHG Hotels and Resorts

3.6★Compensation & Benefits

Marriott International

3.6★Compensation & Benefits

Intercontinental Hotels & Resorts

3.5★Compensation & Benefits

Hotel Florença

3.9★Compensation & Benefits

Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Sound & Light Technician (Shipboard)

Estados Unidos

View job

Server Assistant (Shipboard)

Estados Unidos

View job