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      RAC

      Engaged Employer

      RAC reviews

      4.6

      90% would recommend to a friend

      (1,049 total reviews)
      avatar

      Dave Hobday

      94% approve of CEO

      85% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.4

      Career opportunities

      4.3

      Work/Life balance

      RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Nov 4, 2025

      Management out of touch, customers lowest priority.

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Start and finish at home. - Left alone if you get on and work hard. - Rewarding when you get to help someone. - Meeting lots of different people. - Other patrols; best part of the business, knowledgeable, caring, customer focused, understand procedures, member needs and needs of the business.

      Cons

      - Pay is lowest of all the large breakdown/recovery companies. - Working conditions constantly getting worse, management making decisions that negatively affect patrols and members. - Upper management so out of touch with reality, don't understand the patrol role at all. - Having to deal with members who have been left for hours or abandoned by the company. - Threatened with disciplinary if you don't force enough sales of SMR bookings, even if it's unethical. - SMR technicians hired are semi skilled, many comebacks/mistakes, hugely overpriced, very difficult to sell a poor product you don't trust. - Different departments fighting against each other, blaming each other got mistakes, leading to further members being forgotten or abandoned. - Call handlers and dispatch have stopped caring. Jobs constantly have incorrect information, location, symptoms etc. Leading to further member delays. Office don't read job notes or understand what goes on roadside at all, uncooperative and argumentative, no care for members at all.

      avatar
      RAC Response
      7mo
      Thank you for taking the time to share your feedback and for your continued service. We’re pleased to hear you value the independence of the role and the camaraderie among patrol colleagues, as these are core strengths of our business. That said, we are concerned by the issues you’ve raised in the 'considerations' section - these are important topics and we want to ensure your voice is heard through the correct channels in order to find solutions where possible. As a current employee, we strongly encourage you to raise these concerns directly with our People Team or through your line manager so we can address them properly. Internal feedback channels allow us to investigate and take action where needed. We want you to know that constructive feedback like yours helps us identify where we need to do better. Thank you again for sharing your perspective. Please reach out internally so we can work together on solutions.
      4.0
      Oct 27, 2025

      Good company

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Different types of work and exposure

      Cons

      Location for public transport challenging (but on site carpark) Limited progression and training

      avatar
      RAC Response
      7mo
      Thanks so much for your review, we really appreciate you sharing your experience. It’s great to hear you valued the variety of work and the exposure that comes with project roles. We see that kind of exposure as a key part of development, helping people build skills and confidence across different areas of the business. We understand that progression and training are important, and we’re continuing to look at how we can improve those pathways, especially in roles where career steps aren’t always linear. Thanks again for being part of the team and for your contribution over the years. Wishing you all the best in what’s next!
      1.0
      Sep 29, 2025

      Political cesspool

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay above usual level

      Cons

      Very political Managers might talk about a "flat structure" but that's bs High expectations of over-performing with no support to do so People will ask you to do a job and then do it themselves anyway there are no safe spaces, especially not to speak truth to power

      avatar
      RAC Response
      8mo
      Thank you for taking the time to share your experience. We’re sorry to hear that your time at RAC left you feeling this way. Your feedback is deeply concerning and not reflective of the culture we strive to build. It looks like your review may have been cut off, so if you’re open to it, we’d welcome a more detailed conversation to better understand your experience and how we can improve. Thank you again for your review, and we wish you all the best in your future endeavors.
      Viewing 130 - 132 of 1,049 Reviews
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      ReviewsRAC reviews

      Glassdoor has 1,117 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.