Management out of touch, customers lowest priority. - Patrolman RAC Employee Review

- Pay is lowest of all the large breakdown/recovery companies. - Working conditions constantly getting worse, management making decisions that negatively affect patrols and members. - Upper management so out of touch with reality, don't understand the patrol role at all. - Having to deal with members who have been left for hours or abandoned by the company. - Threatened with disciplinary if you don't force enough sales of SMR bookings, even if it's unethical. - SMR technicians hired are semi skilled, many comebacks/mistakes, hugely overpriced, very difficult to sell a poor product you don't trust. - Different departments fighting against each other, blaming each other got mistakes, leading to further members being forgotten or abandoned. - Call handlers and dispatch have stopped caring. Jobs constantly have incorrect information, location, symptoms etc. Leading to further member delays. Office don't read job notes or understand what goes on roadside at all, uncooperative and argumentative, no care for members at all.