Quest Diagnostics reviews

SO UNDERSTAFFED. I always loved working for Quest, but my opinion has gone down so much and it makes me sad. I wanted to maybe stay at this company for a long time and mentally I just don't know if I can. Quest used to staff appropriately. They used to have receptionists and even processors along with the phlebotomists. But now phlebotomists do everything. Still that was tolerable to do everything as long as they had enough people but lately they are cutting people's hours and when a person quits they don't replace them. It's not like they are losing business; our numbers have increased a lot, but are staffing less! I beg for more help often and do not get it. Instead I feel like my management thinks I just cannot handle it myself...But no one can and most people agree with me. It's BRUTAL mentally and physically. Also, they have been cutting us back on our supplies that we NEED to function at our job; like butterfly needles. Another thing is that on top of not being recognized for the good you do they allow rude and snappy co-workers to get away with treating co-workers and patients horribly.

Recruiters are in the southern states for New England new hires=Negotiated lower wages. New hires are unaware they can make more. Mass emails of unfiltered and often profane customer reviews that violate Consumer Review Fairness Act amendments are sent weekly to publicly praise or humiliate employees. Estimated patient responsibility payments from patients are gently demanded by employees before insurance pays for services. This determines their raises. Emails are sent out to show who is failing to collect money even when card authorizations are inevitably not charged. Cutbacks from 4 uniforms a year to 3. Yearly merit program cancelled to save money. Employees lost out on 100-250 bonus. Salary raises average .50/hr Leaving this company for another is impossible, they are close to a monopoly.