Understaffed - Phlebotomist Quest Diagnostics Employee Review

2.0
Feb 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Most my pros have come from the past before 2 or so years ago. They offer a good amount of time off but it's hard to get time off. It used to be easier.

Cons

SO UNDERSTAFFED. I always loved working for Quest, but my opinion has gone down so much and it makes me sad. I wanted to maybe stay at this company for a long time and mentally I just don't know if I can. Quest used to staff appropriately. They used to have receptionists and even processors along with the phlebotomists. But now phlebotomists do everything. Still that was tolerable to do everything as long as they had enough people but lately they are cutting people's hours and when a person quits they don't replace them. It's not like they are losing business; our numbers have increased a lot, but are staffing less! I beg for more help often and do not get it. Instead I feel like my management thinks I just cannot handle it myself...But no one can and most people agree with me. It's BRUTAL mentally and physically. Also, they have been cutting us back on our supplies that we NEED to function at our job; like butterfly needles. Another thing is that on top of not being recognized for the good you do they allow rude and snappy co-workers to get away with treating co-workers and patients horribly.

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Pros

Quest has a good work environment

Cons

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1.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I don’t think there’s any pros honestly

Cons

Everything is horrible, overwhelming environment. They make you overwork, ridiculous expectations to make 30 patients a day with all the patient challenges, meet ridiculous numbers a month , they want us to charge patients something they don’t suppose to pay, they tell us to lie the patients about the payment to get their credit card, and when they get mad because we do they say it’s our fail patient s complaints. They fire the best employees and even if they have 10-20 years either the company they don’t care they still fire them . They don’t value the employees, lack of professionalism, from every body. Bad management in every location. You can’t trust supervisors they love gossiping with the employees about other employees, if something happen to you all the locations know what happen to you . HORRIBLE! You get sick there from this toxic environment . They just care about the numbers not about you .

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