Quest Diagnostics reviews

3.2

50% would recommend to a friend

(5,674 total reviews)

Jim Davis

57% approve of CEO

48% positive business outlook

Quest Diagnostics has an employee rating of 3.2 out of 5 stars, based on 5,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Diagnostics employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

6K reviews
1.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Good benefits. Free labs once a year.

Cons

I was told I over serviced customers because my average call time was too long. Huge expectations for the wages. Busy with back to back calls. No breaks at all between calls. You are expected to document and submit all forms and procedures before caller hangs up. Not easy keeping a busy doctors office staff on the line.

1.0
Sep 9, 2019

who cares

Recommend
CEO approval
Business Outlook

Pros

nothing good to say they suck they work only for wall street

Cons

nothing good to say they suck

4.0
Aug 8, 2019

Company in Transition

Recommend
CEO approval
Business Outlook

Pros

Generally bright, ethical colleagues who want to help patients. Company provides important health care services.

Cons

Not innovative enough. Focus is all over the place, and people just do the same old thing they've always done then wonder why we aren't growing. Too many ego-based projects vs. focus and accountability on areas that really matter to growth. Culture in last year has gone down hill as employees don't feel appropriately valued. Management has made lots of cuts affecting employees. The cuts are warranted due to growth pressures, but way they occurred lacked empathy, so morale has taken a hit and it feels like people don't trust management because they are waiting for the next shoe to drop.

Viewing 82 - 84 of 5,674 Reviews

Glassdoor has 6,065 Quest Diagnostics reviews submitted anonymously by Quest Diagnostics employees. Read employee reviews and ratings on Glassdoor to decide if Quest Diagnostics is right for you.