QA reviews

The points you have made in your review about some members of management are naturally of great concern to me and I have launched an internal investigation into the recruitment practises in the Salford office to understand what we can do to improve. I will not tolerate bullying, intimidation or insobriety in the workplace and no one that works for us should have to experience any of these things. I want to apologise for the fact you are so unhappy at QA, whilst it may be little consolation to you at the moment, I wanted to let you know that the issues you have described here are not systemic across the QA business. We run regular staff surveys across our offices and I examine the feedback across these surveys – they tell me that staff morale within the consulting division is on the rise. This data leads me to believe that what you are experiencing is a confined issue and my investigation is intended to resolve this. The other element of your review that I want to address is the points you make in relation to the role itself. You describe the role as having a ‘call centre’ like element to it and express your dissatisfaction in what you were asked to do as part of the role. My feeling on this is that perhaps the type of role is not quite right for you. I say this because I started my own career in this exact same environment and have run transactional sales teams at QA for over 10 years and whilst I know it is not a good fit for everyone, I also know that for others the transactional sales environment can be a very fun and dynamic one. Our internal recruiter roles are target-driven and they do require direct telesales work as part of it. Ultimately, the whole purpose of this is that we are working hard to find great potential talent and we are then investing significantly in their development and creating great outcomes for the vast majority we employ. The process itself is a legitimate means to a positive outcome for individuals who would otherwise not be aware of our opportunities. I asked to see the job description for our recruiter role after being alerted to this review and it does make these elements of the role very clear. However, it may be that a) you did not come through the standard recruitment channels or b) found that this role was not something you wanted having given it a go.