QA reviews

Oh gosh. I find reading reviews like this so hard. It shows we are still a way from getting things right for all of our employees. It sounds to me that 1) your expectations of the role were not correctly set about what the role entailed, 2) you experienced issues with management and 3) disagreed with the processes you were asked to adhere to - I can see how the combination of these factors would result in a high level of dissatisfaction. I really admire the work of my sales colleagues - it is a tough but ultimately rewarding job if you take to it. I have heard it said before that some of the sales processes are demanding but I know management are always keen to learn from staff about how these could improve. The MDs for each division have been trying to make themselves more available via site visits, live webex sessions and jabber chats to ensure they can speak to the people on the ground about any issues they may be experiencing. I am really sorry that these initiatives weren't able to help address these issues before you took the decision to leave. I know the nature of glassdoor means you cant always list specifics so I would really value the opportunity to speak to you directly about your experience with us. I want to make sure this does not happen to others. You can contact me at mary.sansom@qa.com.

Hi there. Many thanks for taking the time to give us this feedback. You feedback is really relevant given a couple of initiatives I am driving at the moment. You will be pleased to hear that the People Team is currently reviewing some of our key policies with the view to updating them - watch this space. I am always eager to hear suggestions of additional benefits staff would find helpful and I know Karen is too, so if you have specific suggestions you want us to consider as part of this review then please do email them through to me at mary.sansom@qa.com In terms of lack of career development opportunities, again this is something I am keen to work with employees on. I am someone who has been lucky enough to develop with the business over the past 6 years (not in sales) and as a manager I know how crucial it is for us to retain and develop key staff so again, I encourage you to get in touch with me about this. I am particularly keen to discuss your idea around career pathways. Thanks again and I really hope that over the course of the next few months the changes we are making will improve things further for you and the rest of the employee base. Mary Sansom Director - Corporate Brand