7y
Gosh - this made for some painful reading. I am so sorry, I want all QA employees to be as satisfied and happy as I am working here, so it upsets me when I hear about staff that aren't happy. I am frustrated and angry for you. Your review shows that we still have much to do.
I appreciate that having moved on you may not want to share the specifics of your feedback with me, but you can contact me directly on mary.sansom@qa.com and I would welcome the opportunity to ask you some questions and learn from our mistakes.
I do want to pick up on 2 specific points in your review here to explain some of the things we are doing in this space.
1) Weak management team - we know we face challenges here, and it is something we are investing in over the next year. We have grown extremely quickly and so our management layer has had to grow quickly too. Not every manager is as strong as the other. We will be investing in more formal training and support for our managers to ensure everyone is as strong and supportive as they should be.
2) Staff access to training - I am keen to understand the specifics relating to your request for training. Your experience should not be the norm (which I know is little consolation) .
We provide our employees with internal and external training and managers are meant to allow staff at least three days for training and/or development time per year. Managers do ask that staff are considerate of busy times of the year and team holidays/absences when requesting the time to attend training so this may have been the case, but if not then, again, I apologise.
I really am very grateful to you for taking the time to share your experience with me so that our teams can work hard to ensure it doesn't happen to anyone else.
Kind Regards, Mary - Director of Group Comms
