Pep Boys reviews

2.6

21% would recommend to a friend

(1,607 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,607 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Nov 20, 2014

Corporate drones

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Commission structure was Ok. Not great

Cons

Bad hours, if you are not on commision you are pretty much minimum wage, and everyone is expected to tiptoe the corporate line, if you say ANYTHING that doesn't fit the corporate agenda, it's immediate termination. Management loves to do showy events, and shove in your face type of things "we care about customers", "we care about employees", but in reality, they rarely do. Their management style is reactionary, when something breaks, they react to it, as opposed to preventative, good training, employee morale, to prevent problems from happening. If a wheel falls off a customers car, lets show them how much we are sorry and give them all the discounts, as opposed to... how about train our employees right so that kind of crap doesn't happen? What a concept. Honestly wouldnt recommend to anybody. To take your car there, or work there.

4.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Most of the people in the creative/production department are very pleasant to deal with. Everyone is eager to lend a hand when need be. And for the most part the personalities all gelled well together.

Cons

People from the other sales departments are not easy to work with at all. And legal is constantly pushing their own agenda vs listening to people that have more experience.

Viewing 1408 - 1410 of 1,607 Reviews

Glassdoor has 1,665 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.