Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (20) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Great people and company to work for" ((in 84 reviews)); "Good benefits and lots of resources" ((in 50 reviews)); "Coworkers and team were great" ((in 28 reviews)); "Good training" ((in 21 reviews)); "Work was there money was decent" ((in 21 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"It's very slow and the pay is low" ((in 107 reviews)); "Poor upper management can make or break you." ((in 61 reviews)); "Salary Managers have to clock in and out daily." ((in 37 reviews)); "No work life balance at all" ((in 19 reviews)); "Poor direction and leadership from some higher level management." ((in 18 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

Pep Boys reviews

2.6

21% would recommend to a friend

(1,608 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,608 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews

3.0

May 13, 2015

Development Engineer

Development engineer

Recommend

CEO approval

Business Outlook

Pros

Get to work with a lot of different systems and technology and learn a tremendous amount debugging issues from old systems. Non-stop reaction to issues keeps you on your toes. Well established brand.

Cons

Not a lot of technical know-how, lots of outsourcing and third party products and solutions. Lots of integration, not a lot of newer technology or ideas. Neither known about nor appreciated but rather feared for the wrong reasons.

2.0

May 10, 2015

Bad Auto Service Manager

General service technician

Recommend

CEO approval

Business Outlook

Pros

Ability to learn and earn ASE certifications to get you moved up. Good pay for 30 days.

Cons

Broken equipment slacking racist people, lots of issues with people following policies and procedures in the location.

5.0

May 4, 2015

Service Advisor

Service manager

Recommend

CEO approval

Business Outlook

Pros

This was an excellent place to start learning about the differences of each vehicle while understanding the needs of each and every customer. Appreciating the value, time and efforts of all employees involved to make the customer a satisfied one.

Cons

However, enjoying the job it did have its challenges, not every customer is a satisfied one. The altercations of an angry customer can be the biggest task of the day. When handling these kinds of customers you have to make them happy in some form before they leave so you have repeat business.

Viewing 1363 - 1365 of 1,608 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Tire Warehouse Team Supervisor

Auto General Service Technician

Service Manager Trainee

Pep Boys

Pep Boys reviews

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Development Engineer

Bad Auto Service Manager

Service Advisor

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