Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Customer Service Advisor (41) , Technician (41) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (20) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 116 reviews)); "Great people and company to work for" ((in 83 reviews)); "Benefits are good." ((in 47 reviews)); "Coworkers and team were great" ((in 33 reviews)); "Good work environment to work in" ((in 21 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 60 reviews)); "Salary Managers have to clock in and out daily." ((in 40 reviews)); "No work life balance at all" ((in 20 reviews)); "No training, rushed to get work done and not enough mechanics to do the worj" ((in 18 reviews)); "Poor direction and leadership from some higher level management." ((in 15 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

Pep Boys reviews

2.6

21% would recommend to a friend

(1,609 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,609 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,609 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews

4.0

Jul 15, 2015

Enjoyable job

Assistant service manager

Recommend

CEO approval

Business Outlook

Pros

Ability to help customers maintain/fix their automobiles. Ability to stay current on automotive repair information. Can explain to the customer what needs to be fixed in the levels of priority.

Cons

Trying to convince customers that the top end model of tire or service is what they need. Sometimes, if the shop gets too busy, you have to mount tires. Not a horrible con but one if you would like to stay clean throughout the day.

3.0

Jul 14, 2015

CFO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked there for years good company great benefits loved the peoples

Cons

The Company is not what I wanted

5.0

Jul 13, 2015

Great growth potential

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

The company strives to be very competitive to earn customers trust and take care of its people. Favorable customer service practices, Good Pricing and Great selection

Cons

Up front salaries don't really reflect earning potential. A go-getter will do very well; a person who is there for An hourly wage doesn't make much. (and they shouldn't!) Need better hiring practices to attract and retain better candidates.

Viewing 1339 - 1341 of 1,609 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Pep Boys Onsite Interview Event - Tuesday 7/7 and Wednesday 7/8

Service Manager Trainee

Service Manager Trainee

Pep Boys

Pep Boys reviews

Company ratings over time

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Reviews by job title

Enjoyable job

CFO

Great growth potential

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