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      Pep Boys

      Engaged Employer

      Pep Boys reviews

      Great growth potential - Customer Service Manager Pep Boys Employee Review

      5.0
      Jul 13, 2015
      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company strives to be very competitive to earn customers trust and take care of its people. Favorable customer service practices, Good Pricing and Great selection

      Cons

      Up front salaries don't really reflect earning potential. A go-getter will do very well; a person who is there for An hourly wage doesn't make much. (and they shouldn't!) Need better hiring practices to attract and retain better candidates.

      Explore other reviews about Pep Boys

      5.0
      Apr 9, 2026
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      great job i enjoy it

      Cons

      non at all very pleasant

      1.0
      Jun 25, 2026
      Lead service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Through my career I have learned a lot on the automotive industry.

      Cons

      Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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