Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Great people and company to work for" ((in 86 reviews)); "Benefits are good." ((in 48 reviews)); "Coworkers and team were great" ((in 29 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 23 reviews)); "Good work environment to work in" ((in 17 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"It's very slow and the pay is low" ((in 109 reviews)); "Poor upper management can make or break you." ((in 65 reviews)); "Salary Managers have to clock in and out daily." ((in 35 reviews)); "No work life balance at all" ((in 19 reviews)); "Poor direction and leadership from some higher level management." ((in 13 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Sep 27, 2016

Thank god I'm not working in this piece of trash anymore

Master technician

Recommend

CEO approval

Business Outlook

Pros

I have never worked at such a beat down useless pile of b.s in my life. Come to pep boys if you like to work with a bunch of clowns who have no idea what the hell a business is

Cons

Management are guys who tried becoming cops but stopped after a year because they were too scared. Again no knowledge of anything except how to kiss a customers as#

3.0

Sep 12, 2016

Great Employees

Assistant service manager

Recommend

CEO approval

Business Outlook

Pros

Service manager took me under his wing. Started as a part time retail associate, and within a month i moved to service writer, and within 6 months promoted to Assistant Service Manager. Awesome employees, they are like my 2nd family, and can go to them for anything, every employee's main concerns were customers safety, and not lying to customers.

Cons

Pay turns away great potential employees, upper management (Area director, HR etc) needs lot of work, and ask for unrealistic expectations, they want you to basically sit in the office and do paperwork instead of helping customers. They also have a lot of high school drama and won't let you get rid of worthless employees. HR makes it impossible for anyone to get fired, even if you're caught stealing.

1.0

Aug 24, 2016

manager in training

Assistant service manager

Recommend

CEO approval

Business Outlook

Pros

I can not think of any

Cons

not an honest company to work for

Viewing 85 - 87 of 1,606 Reviews

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Thank god I'm not working in this piece of trash anymore

Great Employees

manager in training

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