Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Great people and company to work for" ((in 86 reviews)); "Benefits are good." ((in 48 reviews)); "Coworkers and team were great" ((in 29 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 23 reviews)); "Good work environment to work in" ((in 17 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"It's very slow and the pay is low" ((in 109 reviews)); "Poor upper management can make or break you." ((in 65 reviews)); "Salary Managers have to clock in and out daily." ((in 35 reviews)); "No work life balance at all" ((in 19 reviews)); "Poor direction and leadership from some higher level management." ((in 13 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jan 30, 2017

Overall Okay, could use better management

Technician

Recommend

CEO approval

Business Outlook

Pros

Making more money than I was at NTB, learning quite more as well. Other than this there really aren't any more "pros".

Cons

Horribly understaffed, at my location we only have one GST and two technicians. So with that being said working 12 hours a day is a minimum. Basically your time with your family is not important.

3.0

Jan 17, 2017

Customer service advisor-part time

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

You get a 20% discount on parts and services it can also be applied to snacks beverages and other vehicle products. That's pretty much the only pro.

Cons

The pay sucks you make less than 7.50 which is below minimum wage in NJ plus you get a commission I did exceptionally well compared to other employees and only wind up making a little above 9 dollars after adding in my commission. The hours are long especially on truck days and they don't offer overtime. Not a lot of structure in the store and they will say anything to keep you from quitting including promises of going full time and never getting it. I was told if I stayed I would be made full time and then was told the only way I can become full time is to work above 37 hours for 12 weeks in a row and at the 11th week I was given less hours so the change wouldn't take place. Btw I made more money from hourly than I did off commission and I was a top performer. Also no room for growth with the company.

1.0

Oct 11, 2016

Maqager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

none the place is out of control

Cons

your treated like a slave worse

Viewing 82 - 84 of 1,606 Reviews

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Overall Okay, could use better management

Customer service advisor-part time

Maqager

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