Pros
Sabbatical, and time off. However, even though you earned PTO management still gets angry when you take time off.
Cons
You get a base pay plus bonus if you meet metrics. No one says it, but if you don't meet the metrics of "getting results" or a meets your job is in jeopardy. The metrics contradict each other: you have handle time and quality. You cannot service a customer fully and have a good handle time. Also, if a customer hates the PayPal system but LOVED you and gave you a bad survey... you could lose your job. Everyday things change. You come into work and every Monday they change something. Whenever I come into work on a Monday I assume that I am getting fired. They hire so many people also that after hearing "PayPal is the best place to work" every day after a year you become the person that seems mean and nasty because it's annoying. The cafeteria sucks!! Same food everyday and the employees in the cafe are JERKS! You come in at 8 and you can't take a break within the first hour of work. So you're not eating until lunch. Then at lunch time the cafe is ALWAYS ALWAYS busy and the people behind the registers just seem to be joking around rather than working. They also tear things down early or are in a switch between breakfast to lunch or lunch to close. Management is garbage. I sit next to my supervisor and hear conversations of crap talking EVERY SINGLE DAY. Rather than management talking to an employee directly it turns into back talking... where the employee will never hear about it. MANAGEMENT HATES ITS EMPLOYEES. Oh also, every single thing you do is monitored. Your screens are recorded 24/7 and they tell you this. So if you have a question you can't just email your neighbors or leave your desk. THEY CAN FIRE YOU AT ANYTIME FOR ANYTHING. ITS HELL ON EARTH.
