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      Paladin Security Group

      Engaged Employer

      Paladin Security Group reviews

      3.5

      61% would recommend to a friend

      (1,741 total reviews)
      avatar

      Ashley Cooper

      72% approve of CEO

      54% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      3.0

      Senior management

      Paladin Security Group has an employee rating of 3.5 out of 5 stars, based on 1,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paladin Security Group employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Apr 1, 2015

      Torn.

      Healthcare security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      In truth, I love my job. I love the interactions I have with various staff, patients and visitors. (Currently in health care). I go to and leave work typically in a good mood, and if not, at least satisfied. The good though seems to come almost exclusively from external sources. Not from the company itself. In point form the pros are... - Steady work schedule. - Typically quick response from our Ops center. - No shortage of shifts ... Which also becomes a con. - Paid training. - Assisting in getting security license. There could be more I am not able to think of at this moment.

      Cons

      The wage I am currently making is not livable. I joined this company as a stepping stone in my career path, and in truth have to stick it out until I can take the next step. However, the only way I currently even exist is by the good will of friends and family. If I miss a day of work for any reason, it's catastrophic. For the point format. - Smoke blowing. Shown a chance for advancement, then simply disregarded. In an attempt to keep me interested. - Borderline harassment level of phone calls to take extra shifts, even if just getting off a shift. - If a shift cannot be taken by staff, then guilt tripping and other manipulations to attempt to coerce a change in decision. quote " Well another officer is doing 7-12's in a row." As a direct comparison. As if I don't do enough because I am unable to make up for another guard. - Denied any form of pay wage increase to maintain "Paladins bottom line". Heavens know they can't sacrifice a dollar or two an hour... ever. - No amount of reasoning is good enough to not make up for another officers shift. Dying family included. - Honestly. I feel like a gap fill. So long as I am at my post, that's all they care about. Not the fact that I constantly try to go above and beyond our company standards. That I maintain good and professional relations with other staff. That because I can't take every single missing shift onto myself that I am not remotely appreciated for the things I do exceptionally well.

      3.0
      Mar 30, 2015

      Double edged knife.

      Security
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are lucky to work at one of the high-paying sites, the wages are among the tops of any contracted security company. Most sites I have worked at, there is a great sense of community and family amongst the guards (and in many cases, their team leaders as well). That unfortunately does not happen between management and the guards. If you are looking to get into law enforcement, CBSA, corrections, etc, working in the hospital environments is one of the best suggestions I can give.

      Cons

      If you are at a site where leadership (management) is not well qualified to perform their jobs, they rely on fear of reprimands and firing to keep their staff in line. This will never lead to a motivated and effective work force. Paladin pays their guards drastically different wages depending on the site. You can be at one high-profile (and high-risk) site, and only be earning (approx.) $11-$12/hr, while work at other sites where you can be earning upwards of $14.50, for doing the same work. What motivation is there for a guard to work hard, when they know their own peers are earning more per hour for doing the same, or possibly less, work as they are?

      avatar
      Paladin Security Group Response
      11y
      Thank you for your feedback. We are happy to hear you enjoy Paladin's corporate culture and sense of community as we are the only company in our industry to engage with staff and customers online via the #PaladinFamily. As one of Canada's Best Managed Companies and Canada's 10 Most Admired Corporate Cultures, in addition to providing company paid licensing, uniforms and training, comprehensive employee benefit and incentive programs, Paladin Security is one of the highest paying companies in the security industry. An Officer's pay is based on tenure and the skill set required, and we do our best to work with our people to accommodate their interests so that they enjoy their assignment and feel challenged by their work. Our HR processes are without peer in the industry and our belief in promoting from within, coupled with our strong record of growth, has provided countless opportunities for our members to grow within our company. Please contact your Client Service Manager or Employee Care Coordinator directly to address any issues you may have. Thank you.
      1.0
      Mar 20, 2015

      All that glitters is not gold.

      Security guard
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reasons to work as a security officer with paladin is simply because of the experience you get from it but it sure does come at a cost. If you're using this as a stepping stone into policing sure it will help experience wise but have only little impact on your resume. Another pro is you get to meet other security officers and have a chance at making some great new friends. Being a security guard is not such easy work as one might think you have to put up with a lot and Paladin trains you very well when you join them. There HR department at Toronto seem like a fun group of people who are going to be there for you when you are newly hired.

      Cons

      Poorly run operations centre is one of the biggest flaws paladin suffers from. I used to work at the Toronto branch and the people they have manning the phones at operations are quiet nasty. They give you a really hard time for booking off shifts even if its for future dates. If your sick be prepared to still go in for your shift because Operations is really bad at doing there job and getting another officer out there. The operations staff will call you countless times to fill you in for shifts but when you are in need of assistance don't expect anything. Overall if you are like most people who put there family first I wouldn't completely recommend but that is just my experience. At most the only thing they can tell you to do is if you have problems contact your CSM but that's not going to help one bit. Paladin is a professional security company who strive to please there clients at the expense of there own security guards.

      avatar
      Paladin Security Group Response
      11y
      Thank you for your feedback. As one of Canada's Best Managed Companies and Canada's 10 Most Admired Corporate Cultures, whether employees are looking for experience or to build a long-term career, Paladin Security is the employer of choice. We are committed to delivering the highest levels of training and scheduling standards in the industry, managed through Paladin's National Quality Standards & Support Team. Our Operations Centre staff is highly trained and professional, and our Employee Care Coordinators are there to support our Security Officers. Our reward, recognition and incentive programs lead the industry and we take the time to listen to our people. Not only do we hold regularly scheduled site meetings, site supervisor meetings and management meetings, we also conduct extensive annual employee surveys through the Paladin Report Card, which solicits advice and suggestions from our staff on how we can improve the delivery of our services – both internal services, such as administering our benefits plan, and external services, such as providing security to a site. We are also the only company in our industry to engage with staff and customers online via the #PaladinFamily. We are sorry that you didn't enjoy the employment experience of many of our 7,000+ workforce and we wish you luck in your future endeavours.
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