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Paladin Security Group

Engaged Employer

All that glitters is not gold. - Security Guard Paladin Security Group Employee Review

1.0
Mar 20, 2015
Recommend
CEO approval
Business Outlook

Pros

The best reasons to work as a security officer with paladin is simply because of the experience you get from it but it sure does come at a cost. If you're using this as a stepping stone into policing sure it will help experience wise but have only little impact on your resume. Another pro is you get to meet other security officers and have a chance at making some great new friends. Being a security guard is not such easy work as one might think you have to put up with a lot and Paladin trains you very well when you join them. There HR department at Toronto seem like a fun group of people who are going to be there for you when you are newly hired.

Cons

Poorly run operations centre is one of the biggest flaws paladin suffers from. I used to work at the Toronto branch and the people they have manning the phones at operations are quiet nasty. They give you a really hard time for booking off shifts even if its for future dates. If your sick be prepared to still go in for your shift because Operations is really bad at doing there job and getting another officer out there. The operations staff will call you countless times to fill you in for shifts but when you are in need of assistance don't expect anything. Overall if you are like most people who put there family first I wouldn't completely recommend but that is just my experience. At most the only thing they can tell you to do is if you have problems contact your CSM but that's not going to help one bit. Paladin is a professional security company who strive to please there clients at the expense of there own security guards.

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Paladin Security Group Response
11y
Thank you for your feedback. As one of Canada's Best Managed Companies and Canada's 10 Most Admired Corporate Cultures, whether employees are looking for experience or to build a long-term career, Paladin Security is the employer of choice. We are committed to delivering the highest levels of training and scheduling standards in the industry, managed through Paladin's National Quality Standards & Support Team. Our Operations Centre staff is highly trained and professional, and our Employee Care Coordinators are there to support our Security Officers. Our reward, recognition and incentive programs lead the industry and we take the time to listen to our people. Not only do we hold regularly scheduled site meetings, site supervisor meetings and management meetings, we also conduct extensive annual employee surveys through the Paladin Report Card, which solicits advice and suggestions from our staff on how we can improve the delivery of our services – both internal services, such as administering our benefits plan, and external services, such as providing security to a site. We are also the only company in our industry to engage with staff and customers online via the #PaladinFamily. We are sorry that you didn't enjoy the employment experience of many of our 7,000+ workforce and we wish you luck in your future endeavours.

Explore other reviews about Paladin Security Group

5.0
Jun 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun face paced environment for all people

Cons

Need to be diligent and hard working

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Paladin Security Group Response
11mo
Thank you so much for sharing your great experience - we’re proud of our teams and grateful for their dedication. At Paladin Security, we strive to create an environment where our team can succeed, and your feedback reminds us why we do what we do.
2.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay, hours, and benefits for full time employees

Cons

They hold onto crappy employees, they'll lie straight to your face and manipulate you and the clients they have contracts with, communication is subpar.

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