PSA Airlines reviews

3.6

66% would recommend to a friend

(997 total reviews)
avatar

Dion Flannery

73% approve of CEO

63% positive business outlook

PSA Airlines has an employee rating of 3.6 out of 5 stars, based on 997 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PSA Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

997 reviews
2.0
Apr 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Most of the crews are awesome and most instructors are the same way. Fast upgrade WAS available for those who were hired with-in a short hiring window. That has since slowed was down.

Cons

Well. Let's see here....The company refuses to pay its employees industry standards. The union has tried on multiple occasions to negotiate higher pay scales to meet the industry "status quo". The company has since rejected to accepted any negotiations for greater pay scales. First year pay as an First Officer on reserve is near poverty, figuring understandable cost of living necessities, i.e Rent, Car loan, Student loans, and food. On top of that, the money the company does rightfully owe to its employees is often "Miscalculated" (In the companies favor.) Management and payroll also often "Read between the lines" in the union contract to commit obvious violations in pay, and quality of life for crew members. There is a major Arbitration ruling supposedly being announced later this month or next that has cost hundreds of pilots thousands of dollars. Instead of fixing contractual violations and bringing pay up to industry standards the company focuses on false advertisement in the recruitment field, falsely advertising our AA flow agreement, profit sharing and many others that are boasted up by management to create smoke and mirrors in order to reel in new pilots. The Flow is only at 5 a month which puts a new hire pilot on the backside of a 1200 pilot group at 18+ years to flow....not exactly what they are advertising. They speak of a growing airline but yet our attrition is exceeding our hiring capabilities for pilots.

1.0
Apr 13, 2016

Where to begin...

Recommend
CEO approval
Business Outlook

Pros

The best part of working for this company are the crews you fly with. Some of the overnights are really enjoyable and with a good crew, it's almost like you're not even at work. Our scheduling flexibility with the Schedule Adjustment Period (SAP) is unlike anything else in the industry (when it works, see cons). Knowing that I'll be able to get whatever days off I want, and work as much or as little as I want is truly the best part of our contract. I have never missed a birthday, holiday, or other family function since I started here 2-2.5 years ago. Travel benefits are fantastic. You are the same priority as mainline AA.

Cons

This is where the list gets long. Unfortunately, management has turned this place into the most toxic environment I have ever experienced. The year of 2014 and the first half of 2015 were great. We were growing very rapidly and upgrades were abundant. The contract was followed and the overall morale was positive. I was recommending people to come here left and right. Then management decided we were too expensive (even though we had industry average pay rates at the time). They started violating the contract on a seemingly weekly basis under the shroud of new, one-sided, "contract interpretations." The biggest of these being the Critical Coverage Pay (CCP) provision. It was common to have 15 days off and credit 130 hours of pay. The concept behind CCP was that it punishes the company for being understaffed and rewards the company for being properly staffed. When the Company found themselves understaffed for too long, they started manipulating our reserve grid to restrict and prevent us (pilots) from being able to swap trips and get important days off or swap into trips for extra money. Someone tell me how NEEDING -23 captains (yes, negative) on a particular day makes any sense. I'm still waiting for an acceptable explanation. This practice has continued for the last year and a half causing a SERIOUS degradation in our quality of life. Next up are hotels. Our contract already has a provision that allows us to get hotels in base on a case by case basis. The Company takes this as a "never" so don't expect a hotel due to a cancellation on a trip. We don't have commuter hotels like nearly every other regional. Why is this a big deal you may ask? We only have 1 commutable base which is realatively senior so expect to commute to an outstation and buy a hotel or crash pad on 1 of your 11 days off each time you have an assignment. Next up on the gripe list are the quality of our trips. Would you like flying a 4-day trip and only getting paid 12 hours? Because that's essentially the only thing in opentime. The average trip value is 17 hours for a 4-day, 11 hours for a 3-day, and 5 hours for a 2-day. These schedules SUCK. There is no better way to say it. Part of our staffing issues are a direct result of terribly inefficient (read: low credit) schedules. You have to work more days just to bring home the same amount of money as you used to just a year ago. We have a pathetic minimum daily credit of 3.5 hours with caveats on the first and last day where you usually don't get it. Management is so bent on the fact that the flow is the best thing since sliced bread that they fail to understand that a new hire pilot isn't stupid. They can figure out that with 1,200 pilots and only flowing 5/month, that it will take them 15+ years to get to AA. Flow is a joke and a disgrace for anyone above ~500 seniority. They have withheld or metered the flow the last 2 years citing staffing concerns. This means the pilots scheduled to flow will lose a few hundred seniority numbers at mainline. Due to managements persistence with being cheap, they've failed to adapt to market changes. Every other regional except Mesa has raised pay and benefits as a result of the pilot shortage. What has that caused here? No new pilots. Here we are 4 months into the year and we've just barely hired more than we did in 1 average class last year. This is not sustainable for a company if they want to continue growing. Our seniority list has been consistently shrinking; the opposite of what it should be doing when we are adding airplanes. Finally, unlike other airlines, our pay starts when the airplane starts moving. In their effort to stay cheap (see a trend?) PSA Airlines has a longstanding practice of starting your pay on pushback and not doors closed, brake released. This means that you could be sitting for 10 minutes on the ramp waiting for push back not getting paid because there is a plane behind you. If you're late because of this expect a phone call from the chief pilot. Employee/employer relations are absolutely terrible here.

1.0
Apr 8, 2016

PSA isn't all smiles...

Recommend
CEO approval
Business Outlook

Pros

I've been here for almost 2 years and as an FO the whole time. The company is still growing and we do have a flow to AA (albeit a small flow, but still a flow) Some decent overnights with the benefit of knowing that this place is most likely going to stay around because it's a wholly owned airline. The Schedule Adjustment Period is one thing that is the best in the regional airlines for making your Quality of Life better than ever. It allows you to actually plan events in the future and guarantee your attendance of those events.

Cons

Where should I start. About a year ago, the management started taking away the ability for our pilots to make extra money per the contract. In doing so, it made most of our pilots lose THOUSANDS of dollars. This issue is still ongoing and has resulted in an incredibly infectious, and negative morale towards our management. This same morale has been continued because of the lack of efficient schedules that started around the same time. We have pilots going to work for 4 days and receiving ~10 hours of pay for those 4 days. In other companies, the minimum amount of time you would get paid for for a 4 day trip would be 16 hours minimum. Ours can get as low as 10 hours of pay. The contract used to be one of the better ones or at least very competitive, but unfortunately it is now not even close to others as far as compensation goes. With that being said, the worst part about the company is the lack of engagement between the management and its employees. We as pilots, RARELY hear anything from management. Good or bad. In this industry there needs to be an understanding and a support from the pilots to management and vise versa. Unfortunately, at this company, there is none. There are roughly 1,200 pilots at this company and most of them are upset with the way they are treated. Management acts as the Wizard of Oz behind the curtain and never shows their face. On top of all of this, we are not properly staffed for our operation as is. We have been having line check airmen (captains) fly as first officers to staff flights. We have delayed the transfer of aircraft from envoy in order to try to catch up with our staffing issues. We have seized captain upgrades for the near future. Our flow numbers are currently at 5 but will most likely be shrinking and we will hold people back because they will be unable to staff the flying if they are to allow pilots to leave the company. We have had multiple First Officers leave to other airlines because of better opportunities at various different airlines. Our pay is among some of the lowest in the industry (even with the 10k dollar sign on bonus because of how much you will see from that bonus, which also requires a 2 year contract signed) All in all, when I came here, it was the place to be. People were getting paid appropriately, upgrades were abundant, and the increase of aircraft was fantastic. Now, we aren't getting paid properly, we never hear from management, planes aren't being transferred, upgrades are stagnant, and the specifics within the contract (and the first year pay) are some of the worst in the industry.

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