PIRCH reviews

2.3

20% would recommend to a friend

(154 total reviews)
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Steven O. Smith

15% approve of CEO

9% positive business outlook

PIRCH has an employee rating of 2.3 out of 5 stars, based on 154 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PIRCH employee rating is 35% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

154 reviews
1.0
Oct 5, 2015

Extremely disappointed with my work experience with Pirch.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The "idea" of what they want to bring to the retail customer experience is wonderful. The showrooms are beyond anything else available in the plumbing, appliance and outdoor cooking arenas. Visual stimulating and definitely inspiration for the consumer.

Cons

To design a forum where the paramount goal is to provide the ultimate purchasing experience requires an infrastructure based on policies, procedures and outstanding management. It is my observation from years in the home design industry, that Pirch is growing too quickly and does not have the required leadership needed for a successful start up. It is easily discovered that this company was developed for fast growth via its equity partners and is positioned for future sale. They invest revenues in new showrooms rather then in finding the right people to support its growth and as a result lacks a strong management team, nationally and locally. They have a bad track record with previous showrooms experiencing major issues with staff and I was personally bullied, verbally abused and not supported in any way, even by HR. Where its manifesto of Joy sucks you in, the reality that it's seems to be reserved for marketing purposes only was quickly revealed. Making sure an order is done properly and it selections are right for the customer is sacrificed to generate sales volume. I believe in business ethics, that a company is only as good as its employees and that if you want a strong company to stand the test of time, then build it responsibly and take the time to hire the right people. I believed in their mission and was so disappointed that it truly wasn't that important internally. Certainly a perfect example of "all that glitters is not gold".

2.0
Dec 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The only thing really going for this company is its people. Most of them are nice, genuine, dedicated, and hard-working people that didn't deserve the treatment they got from the previous leadership team. They might actually make it work if they focus on improvements in the right areas.

Cons

The board of directors has released 90% of the executive leadership team since September 2016. All the perks associated to working here have been taken away - including breakfast and lunch, espresso drinks, personal training, and most everything else. Most of the chefs, baristas, marketing dept, boutique staff, and coordinators of joy have all been let go. Suspect that most of the IT, software development, and delivery/install will be next, probably subject to outsourcing. They are heavily restructuring the organization and not backfilling most operations positions as they are evacuated. Lots of talk about switching ERP systems from MS Dynamics to Salesforce.com or NetSuite. Wide variations in salaries between staff with same titles. Previous leadership team essentially squandered $160M+ in venture capital making horrible management decisions, focusing on premature expansion, hiring new executives with outlandish salaries, with heavy bias towards sales and marketing while letting Operations and IT suffer with underfunding, under-appreciation, lack of clear direction/vision/goals, and inefficient processes.

2.0
Mar 17, 2017

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I first started at PIRCH, there wasn't a company I didn't believe in more than this one. They took care of their employees. I believed in their manifesto and could apply it to life experiences. Everything was so genuine. Then the covers were pulled off leading you in to the cons section below.

Cons

Worked here two years before the change hit. 90% of the original executive staff was let go. I had a bad feeling when they brought us all in a room to make the announcement. I figured well this might work. I've seen this movie before and thought I would give it a month or so to see what the new management would bring to the table. They brought in a new President/CEO from Oakley. I thought, well heck, this could be a great change. They started hiring more chiefs than Indians, leaving the employees hanging. No raises, no more perks, lots of people lost their jobs. They now have more executive staff than they had before, and are continuing to hire people with six figure salaries, yet are on a hiring freeze to relieve their employees of the huge workload they are undertaking. They're trying to be "open" with the staff, but really aren't. Pirch 2.0 (or 2.no) is a joke! This company is now over a mil in the hole with investors that are not happy with the results this new management is bringing in. Every good quality employee is now either gone or miserable in their current positions. I sure hope they find something else and are respectfully paid and treated the way they should be.

Viewing 1 - 3 of 154 Reviews

Glassdoor has 159 PIRCH reviews submitted anonymously by PIRCH employees. Read employee reviews and ratings on Glassdoor to decide if PIRCH is right for you.