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      Old Navy

      Part of Gap Inc.

      Engaged Employer

      Old Navy reviews

      3.7

      62% would recommend to a friend

      (14,661 total reviews)
      avatar

      Horacio “Haio” Barbeito

      72% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      15K reviews
      2.0
      Jul 18, 2021

      When Children run a business

      Brand associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro to working for this company is the 50% discount on regularly priced items.

      Cons

      Management acts like children. They will make fun of other employees behind their back. They choose to sit in the office and complain should they be called to the floor for something they act like it is such a chore. They will force down your throat that you need to act agressive to the customers when asking them to sign up for the credit card and navyist loyalty program and act like you are not trying when they see you talk to customers. The amount of times I have seen a manager tell a new higher that if they don't get a single ONC or Navyist they can be fired and the newbie is panicking I step in and tell them legally they can't fire you for not getting them. Which is true but this is a scare tactic that the managers at my store use to get the store and them more money so they can have the most cards. The amount of passive aggressive notes in the back are also problematic but that is for another time. In retail you deal with crazy customers you shouldn't also have to deal with toxic managers.

      4.0
      Jan 15, 2018

      Good place to work

      Brand associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can honestly say that this is a great place to work. I have worked at 2 different Old Navy locations and could definitely see a difference in both, so I cannot speak on behalf of all locations. However, where I currently work I am happy with the relationships I have built with my coworkers and I have somewhat tough, but great bosses. I also go to University while holding a job and they are understandable of my availability. They are flexible in the hours they give based on the hours I can work so that work does not interfere with my classes and school activities. I don't hate going into work every time so that's also a plus. The work environment does have a lot to do with who you work with and the customers you receive so there's that. You will experience lots of incredibly rude customers but that's everywhere and you learn the right way to handle situations. You also receive a lot of training before they put you onto the salesfloor. Employee discount is also great, it's at 50% regular price items now and that's at gap and banana as well. Athleta only 25% but you get discounts on sale there.

      Cons

      Not much growth opportunity, especially if you don't work there full time. Also, don't expect a great raise if you don't become a lead. I have been working as a brand associate for 3 years and have only been raised a few cents an hour since I started working there. Also, too much pressure is placed on you getting old navy card sign ups for customers. You're not really appreciated for all the hard work you do unless it's getting those cards. In all my 3 years I have provided excellent customer service and great RAD (folding/organization system), but have only received praise when I had a high amount of sign ups in a day. Hours are also scarce. You may notice if you are not great at getting the cards, you may also receive a lot less hours. When I started getting better at sign ups, I noticed a lot more hours were given to me compared to before.

      1.0
      Apr 18, 2017

      The worst of retail management... stay far away!!

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lax dress code, decent pay, will make a lot of friends, Quarterly Bonus, 4 weeks pto, 50% off discount, closes early on Sunday

      Cons

      Upper management does nothing. Scheduling structure is flawed. You will never get an opportunity to do what your job description entails. 90% of the time you will rot away in the fitting room or on the register. Work life balance is non existent. Be prepared to go months without a weekend off. People who have only been in management here become tools and accept how it is. If you have been in management for any other retailers you will despise it. I encourage you to look at the career postings and observe how many openings there are. This is not pure coincidence, shortly after starting here you will plot your exit.

      Viewing 22 - 24 of 14,661 Reviews
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      ReviewsOld Navy reviews

      Glassdoor has 15,387 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.