The worst of retail management... stay far away!! - Department Manager Old Navy Employee Review

1.0
Apr 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Lax dress code, decent pay, will make a lot of friends, Quarterly Bonus, 4 weeks pto, 50% off discount, closes early on Sunday

Cons

Upper management does nothing. Scheduling structure is flawed. You will never get an opportunity to do what your job description entails. 90% of the time you will rot away in the fitting room or on the register. Work life balance is non existent. Be prepared to go months without a weekend off. People who have only been in management here become tools and accept how it is. If you have been in management for any other retailers you will despise it. I encourage you to look at the career postings and observe how many openings there are. This is not pure coincidence, shortly after starting here you will plot your exit.

Explore other reviews about Old Navy

5.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount on clothing all year round

Cons

The hours are tough during winter

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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