Old Navy reviews

3.7

62% would recommend to a friend

(14,636 total reviews)
avatar

Horacio “Haio” Barbeito

72% approve of CEO

51% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,636 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
1.0
May 28, 2012
Recommend
CEO approval
Business Outlook

Pros

-Employee discount (The 50% off at Gap and Banana is awesome) -Tons of hours during Christmas -Easy job to get if it's your first job or you're in high school -Easy to request days off -Very flexible with your schedule due to the INSANE amount of employees -When something cute goes on clearance you can grab it before the customers -Easy to make friends with other employees -Starting salary above minimum wage

Cons

-Extreme variability in weekly hours (one wee 0-4 hours, the next week 30 hours) -Managers play favorites -Managers are gossipy and catty -Forget about ever being on register (the easiest position) if you don't get an obscene amount of Old Navy Cards -High school drama due to the amount of employees who are in high school -Employees making everyone elses lives harder (Dumping clothes when they don't know where they go, hiding messes behind stacks of shirts) -The ridiculous sales that bring in so many people...forget about ever trying to get the store remotely presentable -The fact that management expects the store to look pristine. Sorry I can't keep up with the rude customers ruining the neat piles of shirts I just made. Sometimes I felt like I folded the same table for my entire shift. -Working in the fitting room -Treatment by management. For example, I got called in at 6 am the day after Christmas because we were going to be "busy". When I got there I was told to clean the bathrooms even though we had a janitor on staff. -Management acts as though their employees are incompetent -Ridiculously rude customers who have no problem screaming at you -Customers constantly misread signs so you have to take time out to check the sign (even though you already know the item isn't on sale) only to find the item isn't on sale and to have the customer yell at you about the "false advertising" -Screaming children, bratty children, parents who refuse to control their children and think you also function as a babysitter

3.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Employee discount is nice - 50% off regular priced items Generous PTO One weekend off a month for FT employees Easy work

Cons

- The pressure GAP puts on the employees to force credit cards on customers is absolutely not okay. I had a Lead tell me "Those who don't speak English are the easiest to get". I felt somewhat bad for the managers because if they didn't get a certain amount of cards within the day they would have to get shamed by the district manager the following morning in a required meeting. - They make you chase customers around the sales floor trying to get Credit Cards or sign up for the loyalty program - Which to me is very inappropriate and annoying to the customers. - The company seems very "Money Hungry" overall which is disappointing because I have had a lot of fun working at my Old Navy. - The schedule is retail, so lots of mixed days and nights. Makes it very hard to balance work/personal life/ self care/ school/ family. - Pay is low and not competitive. If you're not concerned about $$$ and just want to work somewhere for fun, this is the place for that. - No yearly bonus or incentives

3.0
Nov 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits - medical dental etc. Salary is good and appropriate Bonus is good

Cons

Out of touch with reality - extremely high expectations which is fine however leadership is a group of problem spotters and not problem solvers. Payroll has been cut to offset expenses such as supply chain issues; Brand/Corporate goals are only the "starting point" so if you meet the brand goals, you are not meeting expectations, you are just doing your job. You must exceed brand goals by 150% or more to be considered meeting expectations. This may be a regional expectation. There are 4 regions in my territory and there are 3 territories in North America/Canada.

Viewing 19 - 21 of 14,636 Reviews

Glassdoor has 15,359 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.