Old Navy reviews

3.7

62% would recommend to a friend

(14,635 total reviews)
avatar

Horacio “Haio” Barbeito

72% approve of CEO

51% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
1.0
May 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay, amazing benefits, immediate health insurance coverage on day 1 of employment, 4 weeks PTO immediately @ hire

Cons

Gap as a whole is performing poorly as a retail company and is definitely felt throughout the company. The worst is yet to come, I predict. Working at Old Navy in management will cause you to have no work/life balance. Even though I was hourly, I often worked off the clock and at home to get the tasks done. Technology is a joke and POS is so slow and old with constant glitches. There's been a glitch in the system for months so you can't look up customers online merchandise purchases with their credit/debit card causing customer issues constantly. Corporate customer service is a joke and often clueless. Standards are impossible to keep with amount of payroll given. Constant floor moves almost daily and having to take merchandising plans from prototype stores and making them work into an older ON store was a constant struggle. Throughout the week, upper field is ready to jump on you, for having a late sales read on SLACK or not responding back instantly. Management at my store was just one clique and I was the unpopular kid back in high school again that wasn't one of the "cool" kids. Constant job openings in management...there is a reason why! Think first before taking a position here. After restructuring of store management teams, this senior leader position has NO input into the schedule or hiring functions. This is not like a majority of retail stores. This made me feel like I was a glorified department manager instead of a senior leader in the store consistently.

1.0
Apr 18, 2016

Bad management

Recommend
CEO approval
Business Outlook

Pros

Get to work hours that don't interfere with anything besides sleeping. Some nice people. Pay raises every year. Mostly women.

Cons

Terrible 5 am to 9 am hour shifts. Atrocious UPH (Unit per hour) clock. Nobody trains you decently. Management during shipping shifts are all grouchy and rude.

1.0
Oct 3, 2013

Led by uneducated morons

Recommend
CEO approval
Business Outlook

Pros

Discount is good but nothing worth bragging about. Working with my team and developing talent is something I enjoy as well.

Cons

Since the inception of "Market Leaders" upper level field management has been completely uninvolved in their stores. They have NO idea what is happening and when they visit it is solely business and merchandising driven and there is NO focus on people. At ON if you want to be a person filling a position and not an individual running THEIR business you will fit right in because that is all they see you as, we do NOT have names. They put no value on their Managers and SCARE them into being afraid to make decisions for fear we will be fired. Someone was recently fired for leaving their keys unattended in a LOCKED office that only manager's have a key to, seriously..FIRED!! The whole point of Market Leaders was to un-layer the corporate ladder and make senior level leaders more accessible to the stores. Unfortunately, what the creation of Market Leaders really did for the business was lay off all the AWESOME District Managers and promote all the lower paid, unexperienced District Managers to save money. The company is being led by uneducated, inexperienced, University of Phoenix graduates that have the talent of a tea spoon and the managerial skills of a 8 year old baseball team captain.

Viewing 16 - 18 of 14,635 Reviews

Glassdoor has 15,358 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.