The pressure for cards is pushing employees away - Senior Lead Old Navy Employee Review

3.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Employee discount is nice - 50% off regular priced items Generous PTO One weekend off a month for FT employees Easy work

Cons

- The pressure GAP puts on the employees to force credit cards on customers is absolutely not okay. I had a Lead tell me "Those who don't speak English are the easiest to get". I felt somewhat bad for the managers because if they didn't get a certain amount of cards within the day they would have to get shamed by the district manager the following morning in a required meeting. - They make you chase customers around the sales floor trying to get Credit Cards or sign up for the loyalty program - Which to me is very inappropriate and annoying to the customers. - The company seems very "Money Hungry" overall which is disappointing because I have had a lot of fun working at my Old Navy. - The schedule is retail, so lots of mixed days and nights. Makes it very hard to balance work/personal life/ self care/ school/ family. - Pay is low and not competitive. If you're not concerned about $$$ and just want to work somewhere for fun, this is the place for that. - No yearly bonus or incentives

Explore other reviews about Old Navy

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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