Led by uneducated morons - Store Manager Old Navy Employee Review

1.0
Oct 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Discount is good but nothing worth bragging about. Working with my team and developing talent is something I enjoy as well.

Cons

Since the inception of "Market Leaders" upper level field management has been completely uninvolved in their stores. They have NO idea what is happening and when they visit it is solely business and merchandising driven and there is NO focus on people. At ON if you want to be a person filling a position and not an individual running THEIR business you will fit right in because that is all they see you as, we do NOT have names. They put no value on their Managers and SCARE them into being afraid to make decisions for fear we will be fired. Someone was recently fired for leaving their keys unattended in a LOCKED office that only manager's have a key to, seriously..FIRED!! The whole point of Market Leaders was to un-layer the corporate ladder and make senior level leaders more accessible to the stores. Unfortunately, what the creation of Market Leaders really did for the business was lay off all the AWESOME District Managers and promote all the lower paid, unexperienced District Managers to save money. The company is being led by uneducated, inexperienced, University of Phoenix graduates that have the talent of a tea spoon and the managerial skills of a 8 year old baseball team captain.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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