Old Navy reviews

3.7

62% would recommend to a friend

(14,662 total reviews)
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Horacio “Haio” Barbeito

72% approve of CEO

52% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Dec 11, 2013
Recommend
CEO approval
Business Outlook

Pros

good employee discounts as well as discounts for customers some friendly coworkers

Cons

WOW first off, where do i begin? The job interview process is ridiculous. They made a group of people get up for a four hour interview at 8AM on a Sunday, just to play games (like charades, and acting out scenarios... did not want to do that at 8 in the morning). I didn't even bother to put any effort into it, but I somehow got hired anyway. The way they train you in my opinion isn't really effective. They pair you up with an employee that already had been working there and they just tell you where everything is, not really what you should be doing or what your shifts will consist of. Anyway, My first few shifts were fine until I started working "Product placement/Shipment" I had shown up for my first 7AM-10AM shift, and I went to a manager to ask what I should be doing, and they simply said "I don't know, were you trained for shipment?" and I replied "No." and then the manager just walked away... umm.. okay. So i had to figure out for myself what to do. The poor girl I was working with had to train me on the spot. I apologized after work, she didn't seem very happy about it but neither was I. After a while in working shipment I noticed most of the managers where really lazy.. we'd have tons of merchandise to unbox and they would just stand there staring at us sipping their coffee while yelling that we weren't fast enough. Or they were out smoking 15 minutes after they had arrived and came back to tell us how slow we were. Insane! Help us out if you want it to go faster. The hours were really bad too.. I kept getting three hour shifts from 7-10AM and I commute by bus... which is a 45 minute bus ride. Meanwhile, I never signed up for shipment. I was NEVER told I was going to be placed in shipment. I was supposed to be consistently on the sales floor. Managers don't really tell you about store promotions. They have little tape recordings in the back so you can listen to them, or a chalk board of their latest promotions and sales, but it hasn't been updated since I started working there (October). So when customers ask me if there's a sale or what it is, I either have to ask a manager (who didn't even know themselves some of the time) or I just had to look at signs around the store. One day I had enough and decided to take a Sunday off, so I called in an hour early to tell them I wasn't coming in for the day, and I basically got scolded because I called in an hour before my shift... which I thought was sufficient enough for someone to replace me. Should I be calling three hours earlier? Not to mention this place is so disorganized and messy... it took me seven hours to clean the women's denim one shift. Nobody cares!

1.0
Sep 10, 2013
Recommend
CEO approval
Business Outlook

Pros

*Managers are well versed in "action planning" *You will learn to get rid of "bad Employees" by cutting their hours or making them miserable until they get frustrated and quit. *Assistant Managers can perform "miracles" in their merchandising and such, especially before a corporate store visit. *You will be devoted to your job, who needs work/life balance...Love not having a life outside of work!

Cons

*Company direction constantly changing... *Really great managers are lost to other companies due to being overworked and underpaid while enduring unrealistic expectations. *Too many promotional changes and too much of a focus on robotically repeating promotions to customers that can clearly read the sale signs for themselves. *The expectation to push customers into applying for an Old Navy Credit Card with its ridiculous interest rate. I could go on and on, but I am sure you get the general idea...

1.0
May 7, 2013
Recommend
CEO approval
Business Outlook

Pros

None. Nada. Not even the discount. 10 percent on clearance, 25 percent regular. The only thing that keeps me is my fellow coworkers ... And fear of no income.

Cons

The hours! One week you'll get four hours. The next twenty. Though that's rare. They give NO HOURS then call you up to come in and get mad when you can't. So they punish you by giving you even less hours. Management is rude, classless. Catty and gossipy. Play favorites. Lazy. Do no work. Understaffed. CHEAP CUSTOMERS. Dirty. Dirty diapers. Vomit on floor. Snacks left chewed on tables. Pushed to get store credit cards. Absurdly. If you don't you won't get hours. And you get nothing for them. But manager gets a raise. Blatant racism. Asst store manager told my coworker her hair was ghetto. When I reported it to corp, I was punished. Hours were cut. Was taken off shipment. Was written up for being two minutes late. GAp code is a joke. I've called many times to "follow up" on my complaint... Nothing. Managers cover each others butts. Nothing gets changed everything is hidden. Favorites are played. Bullying is prevalent. Employees are fired frequently. You can be fired for not getting ONCs, fired for being a minute late, fired for calling out sick. No full time, no benefits, no PTO. Meetings mandatory that you don't get paid for. Volunteering not rewarded. No recognition, no employee of the month, no incentives to sell the stupid credit card. High expectations and poor treatment. Shipment team gets the worst of it. Be ready to do store moves at five am. Yes, lifting shelving carrying fifty pounds working hard... At five am. But don't be one minute late, or you will be fired! Okay?! Yeah, did I mention the management yet? Ugh. Condescending. Smarmy. Gossipy. Cliquey and catty. Maybe because they're all in their early twenties. I'm older than the store manager! No advancement. Promises made are unfulfilled. You will be lied straight to your face. But do call Gap Code. Cos they totally care. . Just DON'T. PERIOD.

Viewing 28 - 30 of 14,662 Reviews

Glassdoor has 15,388 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.